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VCA Veterinary Customer Service Representative/Receptionist - VCA Canada Feltham Animal Hospital in Victoria, British Columbia

VCA Canada is Canada’s largest network of companion animal hospitals, devoted to providing compassionate care for pets. Our team of over 2500 people operate specialty-referral, primary care, alternative therapy and emergency hospitals and are committed to providing superior patient care and client experience. At our core are our people – people with different strengths and interests that enrich our diversity, innovation and excellence. In support we provide career development and growth opportunities, continuing education, scholarships and awards. We are also passionate about giving back to the community through Paw It Forward, our national philanthropic program.

If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:$9925/9925$96155.htmld

Since 1989, we have been committed to providing quality and holistic veterinary care. We're a small team of veterinary professionals who all work towards a common goal of providing the highest quality medicine and surgery with compassion and an emphasis on client education. Our work environment is warm and friendly.

VCA Canada Feltham Animal Hospital is currently recruiting for a customer service focused Client Care Specialist to join our clinic. This full-time opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Additional responsibilities and qualities required for this role are;

  • Professionally greeting patients and patient owners as soon as they walk in the door; immediately creating a warm and welcoming environment for our patient and pet parents

  • Assisting veterinary staff with various tasks and treatments when required

  • Ability to answer a multi-line phone system and track and book appointments effectively

  • Placing outbound calls to pet parents for follow-up and future appointment bookings

  • Respond and manage email correspondence; clients, referring veterinarians & internal office messages

  • Admitting and discharging pet patients

  • Invoicing/billing; creating estimates and explaining fees, obtaining pet owner confirmation and processing payments

  • Scheduling appointments

  • General housekeeping duties; cleanliness of reception area, pet holding areas and common areas including the removal of animal waste

The ideal candidate will have:

  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

  • Enjoying working in a team environment

  • Strong organizational skills related to filing, invoicing, processing payment and general office tasks.

  • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the veterinary staff with various tasks and treatments

VCA Canada Offers!

At our core are our people – people with different strengths and interests that enrich our diversity, innovation and excellence. A team we think of as family. When you join our family, VCA Canada offers:

  • Exceptional career development

  • Generous personal pet care discounts

  • A network of highly educated and skilled professionals!!

  • And more perks!

VCA Canada Cares!

At VCA Canada we don’t see an animal, we see a family member. VCA Canada embraces a culture of giving back to the communities we serve and demonstrates this philosophy through our national philanthropic program, Paw it Forward. Please visit our website to learn more,

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VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

Benefits: Additionally, we offer a generous compensation package including health and dental insurance, paid vacation, employee discounts, CE, and more.

VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family!