BDO Microsoft Dynamics CRM / D365 CE Consultant in Victoria, British Columbia
BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, we rely on our professionals to provide exceptional service, and help our clients by providing advice and insight they can trust. In turn, we offer an environment that fosters a people-first culture with a high priority on your personal and professional growth.
BDO is looking for a full-time permanent Dynamics CRM/D365 Consultant to join our Solution Operations team, with the ability to work remotely from anywhere in Canada.
As part of our fast-paced and growing Solution Operations Practice, you would be engaged as a Dynamics CRM/D365 Consultant. The primary focus of this role is to engage with our customers across their various needs spanning from user assistance & training to enhancements in their solution as their business continues to evolve. The role allows for a candidate to develop various aspects of their skill sets including analytical thinking & problem solving, customer engagement & service and innovative thinking to drive continuous improvements.
As part of this role, you will engage with customers to understand their challenges or new requirements and in-take those needs from a business perspective all the way to delivering them to the live environment. The ability to understand & ramp-up on a solution, passion to learn & expand your product footprint and to prioritize would be keys to success in this role. Where applicable, the candidate may also be engaged in delivery projects therefore also providing valuable project-based experience for that candidate.
Key Accountabilities and Responsibilities:
Ownership and accountability for assigned customers’ requests i.e. taking their requests from intake to closure
Leverage knowledge of Dynamics CRM to provide remote client support and consultation regarding technical issues via phone, remote system access and Microsoft Teams information sessions
Troubleshooting issues and reproducing the issues in BDO’s own environment
Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues and provide guidance/support
Participate in other projects when needed
Collaborate with other consultants if and where required to take your request or incident to closure.
Efficiently troubleshoot and problem solve reported issues along with providing & executing an appropriate remediation plan
Engage client or project manager where applicable to seek assistance especially in the scenario of customer, budget, scope or timeline concerns
Create / update knowledge base entries, technical specifications or other related documents
Exercise leadership through superior technical and domain knowledge
Proactively find solutions and manage problems
Proactively identify areas for improvement, seek solutions and make recommendations
Remain up to date on development technologies, both current and future
Ability to provide oversight to support activities, ensuring customer needs are met in a timely, professional fashion
Identify next steps, produce actions plans, KPIs and execute on those plans while holding the team accountable through measured performance
Perform various other duties as required
How do we define success for your role?
You demonstrate BDO's core values through all aspect of your work: Integrity, Respect and Collaboration
You understand your client’s industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high quality work
You identify, recommend, and are focused on effective service delivery to your clients
You share in an inclusive and engaging work environment that develops, retains & attracts talent
You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
You grow your expertise through learning and professional development.
Your experience and education
2+ years of experience supporting Dynamics CRM, preferably a newer version (Dynamics 365, 2015 and/or 2016)
Experience and comfort level in working with customers remotely by phone and/or video conference
Proficiency with Microsoft Windows and Microsoft Office Suite
Hands-on experience with the product integrations to Business Central or PowerApps is preferred
Experience configuring and/or supporting Microsoft Dynamics CRM/D365 and/or its integration with other systems
Microsoft Dynamics CRM certification
Excellent verbal and written communication and interpretive skills - communicating with clients and interpreting their needs will be a daily activity
Strong troubleshooting and problem-solving skills
Ability to multi-task and strong attention to detail with excellent time management skills
Highly organized and able to work well under pressure both from clients and from team members
Flexible and adaptable to change - we implement change for diverse clients on a daily basis
Self-motivated - learning new skills without prompting is expected
Perform as a committed team player. The success on each project depends on the combined efforts of the implementation team.
Self-motivated. Learning new skills without prompting is expected.
Our firm is committed to providing an environment where you can be successful in the following ways:
We enable you to engage with the firm's strategic plan, and be a key contributor to the success and growth of the firm.
We help you be the best professional you can be in our services, industries and markets.
Achieve your personal goals outside of the office and make an impact on your community.
Giving back, it adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.
Total rewards that matter: We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours, and provide reimbursement for wellness initiatives that fit your lifestyle.
Everyone counts: We believe every employee should have the opportunity to participate and succeed. Through leadership by our Chief Inclusion and Diversity Officer, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.
Ready to make your mark at BDO? Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.
To explore other opportunities at BDO, check out our careers page.
Thank you for applying! We look forward to meeting with the selected interview candidates.
System ID: 2021-15040
Job Type (EN): Full Time
Job Industry (Choose up to 3 industries) (EN): Business and Professional Services, Computer Software, Technology Services
Post End Date: 1/31/2022