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Pape Group Service Writer - SERVI07709-00001 in Union Gap, Washington

PAP MACHINERY, INC. AGRICULTURE and TURF DIVISION YAKIMA, WASERVICE WRITER: Position will serve as the Service Writer for the branch. Responsibilities will include but are not limited to the following:Opening, maintaining, proofing and closing service department work orders in an accurate and timely manner.Preparing all warranty work orders with necessary information to facilitate central warranty processing and monitoring reimbursements.Assisting shop supervisor with workflow.Check-in of units for repairs.Assisting customers by phone and in person by providing information regarding the status of work orders, billing inquires and related concerns.Any additional duties as assigned.Qualified applicant must have excellent written and verbal communication skills and exceptional customer service skills with both internal and external customers. Above average computer keyboarding skills and knowledge of Outlook, MS Word/Excel and Internet required. Must have good organizational skills with exceptional attention to detail.Why work for Pap:Competitive pay based on your skills, training, and experience levelOutstanding benefits including 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training ProgramsAdvancement Pap is a dynamic, growth-oriented organization with a focus on promoting from within.Stability and reputation Pap is a family-owned, fourth-generation company with over 130 locations, over 3,600 members and 80 plus years of experience. Pap is known for their stability, their honesty and their integrity.Equipment We have the largest equipment inventory in the West and an unparalleled parts inventory!Employee impact Enjoy an open-door policy where your voice will be heard and your opinions will matter.Training You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.BehaviorsRequiredDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellDedicated: Devoted to a task or purpose with loyalty or integrityMotivationsRequiredSelf-Starter: Inspired to perform without outside helpEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, h