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Lumen Solutions Engineer II - Tulsa, OK in TULSA, Oklahoma

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Job Summary

Responsible for defining, developing, and improving process at a strategic domain or value stream level. Responsible for the development, implementation, administration, and measurement of unified process improvement initiatives. Collaborate across resources to ensure the domain or value stream level processes align with end to end and cross functional processes.

The Main Responsibilities

Job Description

  • Analyze, define, and own Layer 4 processes at the enterprise level, including the definition of process owners, metrics and roadmap of key gaps and improvement areas.

  • Identify and implement process improvement and execute on continuous process improvements through metrics and scorecard reporting.

  • Provide functionality and process walk-throughs of current and future state processes.

  • Collaborates with enterprise program leadership and business domain leadership to design and implement future state processes that achieve program goals, and end-to-end process re-engineering objectives.

  • Accountable for analyzing, defining, documenting, and owning current and future state Layer 4 processes and related roadmaps and process performance metrics.

  • Analyze and solve for basic to moderately complex functional and cross-functional dependencies. Creates Use Cases to model desired outcomes for systems and process to address based on applicable operational scenarios.

  • Analyzes program/project objectives to establish effective success measures via operational performance, desired outcomes, and the customer experience.

  • Establishes goals, baselines, and reports performance throughout the project lifecycle. Implements control plans to ensure the business is effectively monitoring solutions for sustained improvement and compliance.

  • Provides executive level leadership with project status reports, feedback, and analysis, including early warning indicators of projects risks and mitigation plans. Effectively identifies and manages project stakeholders at all levels to prepare organizations for change, understand and mitigate resistance, and develop and implement communications plans.

  • Conforms with enterprise standards by ensuring that processes are properly named and documented, and approved artifacts are used to ensure consistent approach, consumption, and application of best practices.

What We Look For in a Candidate

Preferred Qualifications

  • Bachelor’s Degree in a related field or applicable years of experience

  • 6+ years of business process improvement in Telecommunications, Program Management, as a Process Architect; or similar experience.

  • Experience with SONET/ IP Based applications; Design, ASR, Activations and/or Technical background

  • Proven expertise with process or policy development and documentation.

What to Expect Next

Requisition #: 242542

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.