USACares Jobs

Job Information

Freedom Mortgage Sales Trainer in Troy, Michigan

brbFreedom Mortgage/bbrbrbrFreedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767brbrEqual Opportunity Employer- Minorities/Females/Disabled/VeteransbrbrbJob ID:/b 8154brbLocation:/b Troy, MIbrbFunctional Area:/b Call CenterbrbDepartment:/bInfra: Strategic ProgramsbrbEmployment Type:/bFull TimebrbRelocation Provided:/b NobrbrPosition Description:brbrThe B.A.S.E. Camp training program is an entry level career path designed to develop certified Call Center Sales trainers. B.A.S.E. Camp will provide participants an understanding of the mortgage industry, help them learn how to design curriculum, develop virtual and instructor led presentation skills, and grow expertise in various areas of a Call Center Sales organization. Extensive classroom training and tools for successful completion of the SAFE Act federal exam and the program are provided in an engaging and interactive environment. The participant will graduate with a certification in Call Center Sales training and be able to train employees in the areas of loan products, guidelines, systems, compliance and procedures. In B.A.S.E camp, the participant will Build knowledge, Acclimate to Freedom culture, Shadow and perform in the business role, and Enhance skills as a corporate trainer.brbrUpon completion of the program, the participant will be able to:brulliTrain new hires and existing staff on Freedom Mortgage's systems, products, processes, procedures, compliance, and customer service skills./liliCollaborate with Sales Development and Site Leaders to develop new learning content and enhance existing content./liliConduct quality assurance and performance coaching sessions with new and existing Freedom Mortgage staff./liliProvide progress updates to leaders when transitioning trainees to Sales roles./liliDemonstrate a strong functional knowledge of all Call Center products and processes./liliReport to the Manager(s) of Sales Development. Work collaboratively with all team members of Sales Development to help execute the Mission Statement./li/ulbrbra href="file:///C:/Users/jewells/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/YEREN0KQ/DRAFT%20Trainer_BASE%20Camp_Sales%20Job%20Description.docx#_msoanchor_1" /abrbrQualifications and Requirements:a href="file:///C:/Users/jewells/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/YEREN0KQ/DRAFT%20Trainer_BASE%20Camp_Sales%20Job%20Description.docx#_msocom_1"abrulliNo Mortgage industry experience required. /liliAssociate's or bachelor's degree from a college or university preferred./liliSelf-starter, goal-oriented professional who is focused on providing the highest level of customer service./liliAbility to pass the SAFE Act federal exam./liliProven ability to handle multiple projects while utilizing attention to detail./ligt