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Beaumont Health System Guest Relations Associate in Troy, Michigan

div spanbspanGENERAL SUMMARY:/span/b/spanspanbspan /span/b/spanspanspanThis role functions as an ambassador of Beaumont. This position greets, directs and responds factually to direct and telephone inquiries from patients, their families, visitors, vendors and others upon entering the facility. Utilizes appropriate hospital information system for inquiry purposes. Directs, escorts or provides wheelchair transport assistance to visitors, patients, vendors and others to designated areas. Arranges and assists with external transportation services for patients. Collaborates and assists volunteer staff in the reception areas. Delivers or arranges delivery of flowers and gifts to patients and hospital departments. Monitors and maintains the general appearance of the reception desk and main hospital. Contacts appropriate departments for cleaning and/or repairs as needed. Assures the availability of wheelchairs to address the needs of incoming patients and families./spanspan/span/spanspanbspan /span/b/spanspanspan /span/spanspanbspanESSENTIAL DUTIES:/span/bspanspan /spanspan /span/span/spanspanspan /span/spanol type="1"li class="MsoNormal"spanspanGreets visitors, vendors and/or staff promptly and courteously upon arrival. Makes inquiry to determine their needs, confirms appointments, answers inquiries factually and directs or escorts to the proper person or area./span/span/lili class="MsoNormal"spanspanContacts and/or collaborates with Security staff regarding suspicious visitor / patient behavior and difficult families. Alerts appropriate hospital and security staff in the event of the development of an emergency or a potentially dangerous situation with patients and families./span/span/lili class="MsoNormal"spanspanProvides direction, escorts or provides wheelchair transport for patients to designated patient care areas as needed./span/span/lili class="MsoNormal"spanspanResponds to telephone inquiries, provides factual information, relays information or transfers calls as appropriate. /span/span/lili class="MsoNormal"spanspanDelivers or arranges for pickup of gifts and flowers to patient rooms or hospital departments./span/span/lili class="MsoNormal"spanspanCollaborates with patient reception/registration and security staff to ensure the efficient flow of visitors and patients./span/span/lili class="MsoNormal"spanspanArranges or assists with external transportation services for patients as needed./span/span/lili class="MsoNormal"spanspanMaintains the general appearance of the lobby areas. Contacts and reports any liquid spills to environmental or maintenance departments for repairs or cleaning as necessary. Cordon off the spill area to warn and ensure the safety of patient, visitors and staff from slip and falls./span/span/lili class="MsoNormal"spanspanRegularly provides direction and guidance to volunteer staff with courtesy and tact. Provides orientation and training to new volunteer staff as requested./span/span/li/olspanspan /span/spanspanbspanSTANDARD QUALIFICATIONS/span/b/spanspanspan /span/spanspanspan/span/span spanspanspangt