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Capital Health Health Access Representative in Trenton, New Jersey

Position #: HHHH

Multiple Locations, Multiple Shifts

  • Obtains demographic, diagnosis, and insurance information on each patient registration.

  • Registers established goal of minimum required patients per employee shift as measured by productivity reports.

  • Presents forms and obtains signatures using approved scripts.

  • Complies with department procedures and regulatory guidelines for Medicare Secondary Payer, Advance Beneficiary Notice, Advance Directives, and Patients Rights forms.

  • Follows payer requirements for authorization, pre-authorization, referrals, coordination of benefits forms, and in-network verification according to department procedures and the Insurance Card Database and Insurance Verification guidelines.

  • Follows Financial Screening and Self Pay Procedure with regards to referrals for Medicaid and Charity Care.

  • Supports department performance improvement initiatives.

  • Assists with data collection in support of quality performance improvement initiatives.

  • Attends department meetings.

  • Follows patient identification policy.

  • Acts as a resource for Patient Access department.

  • Acts as a liaison for physician office and ancillary departments

  • High school diploma or GED.

  • One year experience in a healthcare setting or one year customer service experience.

  • Acquired knowledge of various areas within Health Access environment.

  • Medical terminology and medical insurance knowledge preferred.

  • Basic computer skills

  • Frequent physical demands include: Sitting , Standing , Walking , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion

Occasional physical demands include: Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl

Continuous physical demands include: Talk or Hear

Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.

Shift: Multiple Shifts Available

External Company Name: Capital Health

External Company URL: