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American Express Director, AML, ASA, DRM and Privacy in Trenton, New Jersey


American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing business. To maintain success, accelerating sales and driving profitable charge volume growth are essential for the organization. The Operational Excellence (OE) team, within GCS, is instrumental in driving these objectives by supporting the core operation functions that underpin GCS. The OE team is responsible for ensuring organizational priorities are executed in a manner consistent with internal policy as well as external/regulatory expectations while enabling business growth, achieving superior customer experience and driving risk mitigation and operational efficiencies.

Job Description:

We are seeking a driven, strategic, and innovative professional to join our team as Program Manager/Director of our GCS OE Anti-Money Laundering, Sanctions and Anti-Corruption (ASA), Data Risk Management (DRM) and Privacy organization. You will report to the Vice President of the organization and will be located in the New York, Phoenix, Salt Lake City or Florida location.

Key Responsibilities:

  • Knowledge of Program management standards and methods

  • Daily Program Management throughout the program lifecycle

  • Ability to juggle multiple and competing priorities – work well under pressure

  • Build relationships with business partners, stakeholders and colleagues including Compliance, Technology, Sales, Account Development, Data Management and other colleagues to promote collaboration

  • Ability to work with various central groups and teams in matrixed organization with ambiguity as established model evolves

  • Effective leadership and problem-solving skills

  • Exceptional communication skills, both written and verbal

  • Ensure consistent, effective and impactful program deliverables so to keep in line with the regulatory and internal compliance demands, provide support and guidance to the team members

  • Support and enrich program governance and framework

  • Track and manage Program risks, issues, assumptions and dependencies (R.A.I. Ds)

  • Identify program gaps and escalate appropriately

  • Manage and draft program updates across the organization

  • Strong presentation skills, stakeholder reporting

  • Ensure high-quality and effective execution and delivery of program deliverables

  • Build awareness and visibility of Program

  • Ability to negotiate and resolve conflicts


Minimum Qualifications:

  • Bachelor’s degree

  • Ideal candidate will be highly motivated and able to lead, culturally aware

  • 10 years of experience reporting to senior executives

  • Strong relationship-building skills and the ability to collaborate and work effectively with internal colleagues across the enterprise

  • Strong Program and Project Management skills with track record of managing multiple projects in a high-pressure environment

  • Proven strategic thinker with the ability to prioritize and implement

Preferred Additional Qualifications:

  • 10 years’ experience in Regulatory space

  • 10 years’ experience in Banking/Financial industry working with senior leadership

  • 10 years’ experience working on strategic initiatives, designing vision, uplifting programs

  • Ability to effectively work with stakeholders at different levels across the blue box

  • Strong ability to multi-task, work independently, and prioritize effectively

  • Comfort with taking the lead, defining strategy, recommending solutions, and informing stakeholders

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Risk

Primary Location: United States

Schedule Full-time

Req ID: 21001603