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University Health Network Administrative Assistant II - SCRP - Outpatient -PFT in Toronto, Ontario

Administrative Assistant II - SCRP - Outpatient -PFT - Toronto, Ontario


Position: Administrative Assistant II

Site: Toronto Rehabilitation Institute - Lyndhurst Centre

Department: Spinal Cord Rehab Program - Outpatient Services

Reports to: Program Manager

Scale/Grade: A006

Hourly rate: Commensurate with experience and consistent with UHN Compensation Policy

Hours: 37.5 hours per week; Shifts: Days

Status: Permanent Full Time

University Health Network (UHN) is looking for an experienced professional to fill the key role of Administrative Assistant II in our Spinal Cord Rehab Program - Outpatient Services Department.

The Energy of the City. The Rewards of a Great Career.

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education at UHN. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of groundbreaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.Find out about our purpose, values and principles here ( .

Toronto Rehab is a member of the UHN family, and is Canada’s largest academic health sciences centre dedicated to adult rehabilitation and complex continuing care. As an international leader in this field, we have taken bold steps to dramatically improve outcomes for patients and their families. At Toronto Rehab, we embrace the potential of our patients, and work with them to maximize their results. The courage of our patients inspires us each and every day.

The ADMINISTRATIVE ASSISTANT II exercises considerable judgment/independence and utilizes knowledge of medical terminology/moderately advanced functions to provide secretarial and clerical services, in support of medical/professional personnel, including: acting in a moderately independent manner to maintain written and/or electronic appointment schedule/calendar for various levels of personnel; utilizing knowledge of medical terminology and moderately advanced functions to provide word processing/typing services to facilitate the production of moderately complex documents/materials for assigned personnel; drawing upon knowledge of medical terminology and senior secretarial experience to provide efficient and effective reception responsibilities; organizing, modifying, and maintaining confidential electronic/paper filing/retrieval methods, systems and/or formats; arranging small to mid-size formal and informal meetings/events; performing moderately complex billing, budgetary functions, and payroll for multiple cost centers; providing functional supervision and leadership to lower classified clerical positions; ensuring efficient operation of the office, within scope of authority.

To be considered for this role, you must have significant experience in managing time and tasks within an extremely busy professional office environment, and have the ability to focus on the priorities of a rapidly changing day. You have excellent MS Office applications skills, especially Outlook, Word, Excel and PowerPoint; superb organizational and time management skills and the ability to multitask effectively. The successful incumbent will show initiative and work well with a wide range of people throughout the organization. They will also be insightful, mature and tactful, remain calm under pressure and confident in their capability to perform well in the job and make it their own.


  • Completion of a medical terminology course

  • Completion of Grade XII or recognized equivalent

  • Completion of a recognized post-secondary medical office administration program at the diploma level or equivalent

  • Three (3) years related medical administrative support experience

  • Previous on-the-job computer/word-processing, database and spreadsheet software experience; experience in a Microsoft Office environment

  • OHIP Billing experience

  • Excellent organizational, time management, and prioritization skills

  • Excellent word-processing/typing skills

  • Excellent verbal and written communication skills

  • Excellent interpersonal and customer service skills

  • Excellent knowledge of medical terminology

  • Excellent knowledge of health care, organizational/office practices, procedures and standards

  • Demonstrated ability to work in a team environment and collaborate as an active participant with others in assisting with the delivery of care to patients

  • Ability to maintain and protect patient confidentiality

  • Ability to produce high quality work in accordance with Hospital standards

  • Ability to maintain confidentiality

  • Ability to work well under pressure

  • Ability to use good judgment in assessing difficult situations

  • Experience working in a health care environment an asset

  • Experience working in a teaching hospital environment an asset

  • Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

Posted Date: October 14, 2021 Closing Date: Until Filled

If you are interested in making a contribution at UHN, please apply on-line. You will be asked to copy and paste as well as attach your resume and covering letter. You will also be required to complete some initial screening questions.

For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications will be given first consideration.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity and welcomes all applicants including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, persons with disabilities and all others who may contribute to the further diversification of ideas. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.