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Massage Envy Operations Manager - Amherst, NY in Tonawanda, New York


The Operations Manager will be responsible for assisting the General Manager in the managing the location operations for the Massage Envy of Amherst, NY region. The Operations Manager has an overall general understanding of the industry knowledge and terminology and can accurately apply the company vision, processes and procedures at both the clinic and corporate levels. This role will be responsible for analyzing operational issues and providing resolutions to increase productivity and effectiveness. Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices.

Do you love helping others?

Are you a natural leader who loves to inspire others to succeed? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy Amherst, NY. Massage Envy is the leader in accessible massage and skin care. As a manager at our Amherst, NY franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

  • Rally a team of caring professionals to deliver an excellent end-to-end experience to every client every single day.

  • Build relationships with a talented team of massage therapists, estheticians, and customer service superstars to guide, support, and inspire them.

  • Own the success of an all-star location where clients want to be, and service providers want to stay.


  • Improve the operational systems, processes and policies in support of the organization’s mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.

  • Manage and increase the effectiveness and efficiency of Sales Associates, through improvements to the function as well as coordination and increased communication across all functions.

  • Play an active role to obtain operational excellence.

  • Engage in hiring process and disciplinary actions as necessary.

  • Report to work/meetings consistently and on time; complete tasks correctly and on time or notify appropriate person with an alternate plan.

  • Maintain confidentiality; listen to others without interrupting; keep emotions under control; react well under pressure

  • Responsible for onboarding new hires.

  • Manage organization of new hire documents and updates to training and renewal of appropriate documentation.

  • Contribute to building a positive team spirit; ask for and offer help when needed.

  • Able to deal with frequent change, delays, or unexpected events.

  • Speak clearly and persuasively in positive or negative situations; get clarification; respond well to questions; participate in meetings.

  • Treat people with respect; approach others in a tactful manner; follow through on commitments; work with integrity and ethics; uphold organizational values.

  • Apply feedback to improve performance; monitor own work to ensure quality. Strive to continuously build knowledge and skills.

  • Responsible for inventory of all supplies, equipment and retail product.

  • Conduct staff meetings on periodic basis and/or present on relevant issues at full spa staff meetings as requested by General Manager.

  • Full knowledge of the crisis management procedures

  • Perform all other duties as assigned.


  • Associates’ degree or equivalent combination of education and experience.

  • At least 3 years’ experience in operations management with a proven ability to manage a staff.

  • Knowledge of Windows, Word and Excel or similar programs required. Retail systems (scheduling, point of sale) knowledge a plus.

  • Effective interpersonal communication skills, both written and verbal.

  • Knowledge and experience in organizational effectiveness and operations management implementing best practices.

  • Ability to multi task.

  • Must be able to enforce company policies and procedures.

  • Demonstrated leadership and vision in managing staff groups.

  • Excellent interpersonal skills and a collaborative management style.

  • A demonstrated commitment to high professional ethical standards and a diverse workplace.

  • Excellent people manager, open to direction and collaborative work style and commitment to get the job done.

  • Ability to look at situations from several points of view.

  • Persuasive with details and facts.

  • Delegate responsibilities effectively.

  • Must have ability to travel between locations.

  • Must have open availability.

  • Must occasionally lift and/or move up to 10 pounds.

Reasonable accommodations may be made to individuals with disabilities to perform the essential functions and/or meet the physical demands of the position.

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Job ID: 2020-102363

External Company URL:

Street: 1154 Niagara Falls Boulevard

Post End Date: 11/16/2020