Salesforce.com, Inc Employee Success Operations Associate Analyst (HR Specialist) in Tokyo, Japan
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Employee Success Group
Salesforce’s Employee Success (ES) Shared Services group is not your typical HR Shared Services team. We meet the needs of our employees head on through collaborative, innovative and social initiatives. Our team focuses on the employee experience and fulfilling the #SalesforceOhana experience at Salesforce using our own trusted Customer Success Platform that we deliver to our external customers.
The Employee Success Specialist is a member of a globally diverse team supporting and guiding managers with informal performance coaching. The successful candidate has strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in growing their career in a variety of HR disciplines.
Provide guidance and direction to employees and managers regarding company HR policies and procedures that champions the company’s vision, values and culture.
Recommend effective solutions for addressing workplace concerns and escalate as applicable to Employee Relations Managers for further investigation
Administer processes on behalf of centers of excellence such as Probation Management, Performance Management, New Hire Post Placement Changes and Terminations.
Support business partners on employee inquiries by interpreting policies and providing consistent practices
Maintain accurate, timely, and required documentation of activities to ensure quality employee records and metrics.
Collaborates with other centers of excellence such as Employee Relations, Benefits and Talent Acquisition.
Routinely exercises judgment within broadly defined policies and practices.
Recommends or takes appropriate actions to address concerns as needed.
Provides front-line support in the prevention, resolution, and referral of employee questions or concerns.
Create and implement internal team procedures while identifying opportunities for continuous improvement.
Exercise sound judgment and expertise within broadly defined policies and practices.
Consult and build relationships with all levels of operational management and ES team members.
2-3 years of experience consulting on human resources policies and processes with employees and managers.
Prior experience as an HR Generalist ideal
Prior experience in a centralized HR department or shared services organization preferred
Prior experience in a mid to large size enterprise preferred
Experience with case management systems and Workday preferred
Ability to manage a high volume of employee cases
Experience applying company policies and procedures
Strong conflict resolution skills
Ability to work effectively in a virtual team environment
Ability to work in a fast paced and ambiguity environment
Strong professional verbal and written communications in both Japan
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