Woodforest National Bank Specialist - Debit Card Fraud Services- The Woodlands in The Woodlands, Texas
Description: The Specialist, Debit Card Fraud Services is responsible for providing administrative and customer service support in the minimization and mitigation of bank losses due to fraudulent Debit Card activity. This includes monitoring and researching suspicious activity, as well as processing card cancellations, reissues, account holds and releases.
Key Responsibilities: · Review fraud filter alerts and process alerts; record and escalate issues; monitor unusual debit card activity and notifies appropriate parties of fraudulent activity. · Processes debit card cancellations and reissue requests; work with third party applications; updates card status in related systems and tracks card orders. · Provides customer service support to branch personnel, customers, and customer care, assisting with questions and issue resolution. · Processes various department reports, inboxes and fraud alerts. · Review fraud tends and complete common point of purchase analysist and make recommendations to management for card reissues. · Assist management with recommendation of new rules and updates as mitigation to fraud patterns. · Assist customers and customer care with account status updates for travel and high dollar purchase activity to prevent interruption. · Report confirmed fraud updates from internal applications submitted from customer care and branch service staff. · Performs other job related duties or special projects as assigned.
Competencies Required · Solid technology and internet searching skills including proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint) and ability to navigate financial software applications. · Ability to work flexible hours; demonstrated good attendance and punctuality. · Excellent organizational and data entry skills, with the ability to multi-task, maintain accuracy, and met deadlines in a fast paced, high volume environment. · Demonstrated ability to maintain composure and convey a positive attitude while interacting with customers and internal team members. · Outstanding listening and communications skills, both written and verbal. · Customer service orientation with effective problem solving abilities and strong analytical skills. · Self-starter possessing the ability to work independently while supporting a team environment. · Ability to follow directions and apply proper policies, procedures and guidelines.
Minimum Qualifications/Experience · 2-3 years call center, customer service or branch operations experience. · Fraud or Risk management in banking or financial industry experience preferred.
Formal Education & Certification · High School Diploma or equivalent required.
Work Status · Full-Time
Supervisory Responsibility · None. * * Travel · 0% - Negligible amount of travel expected. * * Working Conditions · Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.
Organization: *WOODFOREST NATIONAL BANK
Title: Specialist - Debit Card Fraud Services- The Woodlands
Location: Texas-The Woodlands
Requisition ID: 041198