Dow Chemical Customer Service Representative in Terneuzen, Netherlands
Customer Service Representative
Date Posted:Mon, 22 Feb 2021
Position:Customer Service Representative
We are looking for aCustomer Service Specialistto be located atDow Terneuzen Diamond Center, The Netherlands- our recently constructed building designed to inspire over 1,100 employees to work highly efficiently and collaborate easily to provide services to Europe, Africa, Middle East and India.
The successful candidate will be at the interface between our customers and the Dow business value chain partners, and work with different Dow functions (e.g. Manufacturing & Engineering, Supply Chain and Marketing and Sales) to create innovative solutions for our customers and drive for superior results.
Do you have the right aptitude to face our next challenge in Customer Service? If so, read more.
Execute the order entry process and lead the order fulfillment process for a given business or group of businesses and customers with a high degree of complexity
Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings
Strengthen customer intimacy by developing solid relationships, analyzing customer needs, and gathering market intelligence
Coordinate activity at assigned customer accounts, proactively address issues, and implement solution
Maintain service levels according to business priorities
Differentiate between customer requirements and Dow capabilities
Choose the best and cost-effective solution for Dow and our customers
Impact the company’s success by helping determine the commercial strategies with our customers across multiple businesses
A Bachelor’s degree
At least 2-year experience in Customer Service
Strong verbal and written communication skills in English and Spanish
Excellent aptitude with CRM and/or SAP
Accountable for maintaining high-level relationships with customers while taking the whole customer experience to the next level
Talent with data and numbers
Ability to multitask
Keen eye and ear for details
Excellent communication skills to work with internal/external stakeholders
Persistence to overcome obstacles and manage conflict to reach agreement, for both Dow and the customer.
Team-oriented personality with demonstrated ability to work independently
Be part of a multifaceted team with 50+ different nationalities
Experience on-the-job trainings that make your employee experience memorable
Make an impact in a manner complimentary to the company
Be involved in Employee Resource Groups (ERGs) to make Dow more inclusive
Enjoy various social activities with your colleagues in the Zeeland region (NL)
Requirements need to stick to 4 items. I have selected the most important ones.
A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits
On-going learning opportunities within a diverse, inclusive and rewarding work environment
Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth
The chance to work within a global company and interact with colleagues from around the world
Opportunities that spark your imagination and ignite your passion to help others
Dow (NYSE: DOW) combines global breadth, asset integration and scale, focused innovation and leading business positions to achieve profitable growth. The Company’s ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company. Dow’s portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure and consumer care. Dow operates 109 manufacturing sites in 31 countries and employs approximately 36,500 people. Dow delivered sales of approximately $43 billion in 2019. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visitwww.dow.comor follow@DowNewsroom (https://twitter.com/DowNewsroom) on Twitter.