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Dow Chemical Customer Service Representative in Terneuzen, Netherlands

Customer Service Representative

Job Detail

Date Posted:Mon, 22 Feb 2021

Position:Customer Service Representative

Schedule:Full time

Job Number:R2013038

Primary location:


City:Terneuzen (NLD)


We are looking for aCustomer Service Specialistto be located atDow Terneuzen Diamond Center, The Netherlands- our recently constructed building designed to inspire over 1,100 employees to work highly efficiently and collaborate easily to provide services to Europe, Africa, Middle East and India.

The successful candidate will be at the interface between our customers and the Dow business value chain partners, and work with different Dow functions (e.g. Manufacturing & Engineering, Supply Chain and Marketing and Sales) to create innovative solutions for our customers and drive for superior results.

Do you have the right aptitude to face our next challenge in Customer Service? If so, read more.

Your responsibilities:

  • Execute the order entry process and lead the order fulfillment process for a given business or group of businesses and customers with a high degree of complexity

  • Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings

  • Strengthen customer intimacy by developing solid relationships, analyzing customer needs, and gathering market intelligence

  • Coordinate activity at assigned customer accounts, proactively address issues, and implement solution

  • Maintain service levels according to business priorities

  • Differentiate between customer requirements and Dow capabilities

  • Choose the best and cost-effective solution for Dow and our customers

  • Impact the company’s success by helping determine the commercial strategies with our customers across multiple businesses

You have:

  • A Bachelor’s degree

  • At least 2-year experience in Customer Service

  • Strong verbal and written communication skills in English and Spanish

  • Excellent aptitude with CRM and/or SAP

Additional qualifications:

  • Accountable for maintaining high-level relationships with customers while taking the whole customer experience to the next level

  • Talent with data and numbers

  • Ability to multitask

  • Keen eye and ear for details

  • Excellent communication skills to work with internal/external stakeholders

  • Persistence to overcome obstacles and manage conflict to reach agreement, for both Dow and the customer.

  • Team-oriented personality with demonstrated ability to work independently

Dow offers:

  • Be part of a multifaceted team with 50+ different nationalities

  • Experience on-the-job trainings that make your employee experience memorable

  • Make an impact in a manner complimentary to the company

  • Be involved in Employee Resource Groups (ERGs) to make Dow more inclusive

  • Enjoy various social activities with your colleagues in the Zeeland region (NL)

  • Requirements need to stick to 4 items. I have selected the most important ones.

Dow Offers:

  • A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits

  • On-going learning opportunities within a diverse, inclusive and rewarding work environment

  • Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth

  • The chance to work within a global company and interact with colleagues from around the world

  • Opportunities that spark your imagination and ignite your passion to help others

About Dow

Dow (NYSE: DOW) combines global breadth, asset integration and scale, focused innovation and leading business positions to achieve profitable growth. The Company’s ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company. Dow’s portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure and consumer care. Dow operates 109 manufacturing sites in 31 countries and employs approximately 36,500 people. Dow delivered sales of approximately $43 billion in 2019. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visitwww.dow.comor follow@DowNewsroom ( on Twitter.