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MUFG Union Bank AML Operations Team Leader, Vice President in Tempe, Arizona


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we’re 14,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.


Reporting to an Anti-Money Laundering (AML) Operations Department Manager, the AML Operations Team Leader supervises a team of AML professionals responsible for transaction surveillance, detailed investigations, quality control and/or special risk client activities in support of the Bank's BSA/AML program. The AML Operations Team Leader will oversee the work of up to eight (8) AML surveillance agents to ensure transaction activity is effectively monitored and that suspicious activity is appropriately investigated, evaluated, documented and addressed. This position requires a very sound operations management/supervisory background and direct experience with BSA/AML. Major


- Administrative Responsibilities: 10%

  • Interview candidates and make hiring recommendations for open positions.

  • Make salary, promotion and employment termination recommendations.

  • Track team performance and productivity.

  • Establish staff performance goals, assess staff performance and perform staff performance appraisals.

  • Provide direct supervision for up to eight (8) AML surveillance agents.

  • Ensure agents maintain key performance objects appropriate to support overall BSA/AML mission.

- Quality and Organizational Responsibilities: 10%

  • Assist in AML quality control processes in concert with the division's overall Quality Control (QC) program.

  • Assist assigned AML Department Manager to ensure staff obtains ongoing comprehensive training and professional development regarding variations in behavioral patterns and business practices in assigned client portfolio(s).

  • Assist the assigned AML Department Manager in maintaining highly effective operational practices in their assigned portfolio.

  • Ensure satisfactory compliance with the Bank's BSA/AML policies regarding their assigned portfolio.

- Subject Matter Expertise and Continuing Education Responsibilities:

  • Demonstrate and maintain effective knowledge of simple and complex financial activities, including (but not limited to) international finance, global markets products and services, corporate and personal investments, treasury management, and commercial finance.

  • Keep abreast of current regulatory developments to ensure the implementation of appropriate AML operational procedures, including the refinement and maintenance of automated and manual applications.

- Supervise Daily Activities of the Unit: 60%

  • Assist the assigned AML Department Manager in establishing and maintaining efficient, scalable and risk-based analytical techniques and methods for evaluating client activity, enabling assigned staff to effectively identify situations requiring EDD, Suspicious Activity Reporting, or escalation to other AML operations areas, the Financial Intelligence Unit Director, BSA Officer, and/or Business Unit Executives.

  • Build and maintain positive professional relationships with other AML policy and operations areas, and other bank lines of business as appropriate.

  • Establish and maintain superior customer service protocols with internal business partners.

  • Create and maintain adequate policies, procedures, and service level agreements governing mission readiness and in support of the larger Bank BSA/AML program.

  • Provide technical guidance and mentoring to staff with respect to analytical techniques, research, and documentation standards.

  • Provide coaching and training for new employees.

  • Manage workflow and staffing of team to achieve departmental objectives.

  • Establish workload priorities and assign work to agents for surveillance, investigation and/or quality control activities.

  • Act as escalation point for activities warranting further review, investigation, or notification.

  • Review alert and cases prepared by agents to ensure decision-making is appropriate and documented, alert and case narratives are complete, accurate and comply with internal policies.

  • Ensure decisions not to file a SAR are well supported and documented.

  • Review recommendations for client relationship termination to ensure decision-making is appropriate, well documented, and complies with internal policies and guidelines.

  • Under the direction of the assigned AML Department Manager, conduct analysis on portfolio patterns and trends to assist AML, fraud, and security management in identifying new or emerging risk issues.

  • Help develop strategies and implement plans to address new and emerging product, customer and transaction risks based upon this analysis.

Additional duties as assigned Compliance and Regulatory Responsibilities: 10%

  • Assist assigned AML Department Manager to prepare for and respond to internal audit and regulatory examination reviews.

  • Under the direction of the assigned AML Department Manager, ensure compliance with federal information sharing requests and regulations, including Grand jury subpoenas, asset seizure orders, search warrants, National Security Letters, and USAPA 314(a) and (b) requests.

Provide direct supervision of AML investigators: 10%

  • Establish staff performance goals, assess performance, and conduct staff performance evaluations.

  • Ensure investigators meet key performance objectives in order to support the Bank’s overall BSA/AML mission.

  • Interview candidates and make hiring recommendations for open positions.

  • Make salary, promotion, and employment termination recommendations.

  • Track team performance and productivity



  • Typically requires a Bachelor's degree in Criminal Justice, Business or related field of study. Related professional certifications such as or CFE are highly desirable.

  • Minimum 3-5 years of investigative or related experience with specific emphasis on BSA/AML and/or fraud prevention at a financial institution, regulatory or law enforcement agency.

  • Minimum 3 years of managerial and supervisory experience, preferably involving at least 4 professional staff members.

  • Excellent interpersonal abilities including superior oral and written communication skills.

  • Expert knowledge of BSA/AML laws and regulations relative to money laundering and terrorist financing and the ability to apply this knowledge in assessing client activity and monitoring of high risk customer accounts.

  • Demonstrated experience in reporting and/or using Suspicious Activity Reports.

  • Proficient in the application of various automated systems used to monitor transaction activity such as deposits, wires, cash, and monetary instrument sales, and KYC systems.

  • Understanding of bank products and services and how they may be exploited for criminal purposes, including but not limited to money laundering and terrorist financing activities.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Risk

Primary Location: ARIZONA-Tempe

Schedule Full Time

Shift Day

Req ID: 10035540-WD