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Humana Social Services Care Coach - Bilingual English/Spanish - Tampa, FL in Tampa, Florida


The Care Coach 1 assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.


The Care Coach 1

  • Employs a variety of strategies, approaches and techniques to manage a member's health issues.

  • Identifies and resolves barriers that hinder effective care

  • Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning

  • Understands own work area professional concepts/standards, regulations, strategies and operating standards

  • Makes decisions regarding own work approach/priorities, and follows direction

  • Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

This is a temporary Work-At-Home position that will eventually be based back in our Tampa office.

Initial training will be 4-6 weeks, mostly virtually and attending some trainings in person, as allowed.

Once covid-19 related restrictions are lifted, this position will also require home visits to members and events in the Tampa area and surrounding counties, including but not limited to Pinellas, Pasco, Hernando County.

Required Qualifications

  • Bilingual English/Spanish with ability to pass a language assessment

  • Ability to work Monday - Friday between the hours of 8am-7pm (with flexibility based on business needs, including weekend/holidays, specifically during Medicare Annual Election Period (Sept 15-Dec 8)

  • Previous experience in phone intensive environment, inbound and outbound (90%, but flexible)

  • Strong customer service skills

  • 1+ year of administrative or related experience

  • Current valid Driver's license required & ability to travel up to 75% at times in surrounding counties

  • Team player, ability to work with tight schedules, multiple priorities as well as work independently

  • Strong proficiency in Microsoft Office Programs, i.e. Word, Excel

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

  • Must be reliable and adhere to attendance policies.

Preferred Qualifications

  • Associates degree

  • Prior experience with Medicare & Medicaid recipients

  • Previous experience with electronic case notes and documenting in multiple computer applications/systems

  • Experience with health promotion, coaching and wellness

  • Knowledge of community health and social service agencies and additional community resources

Additional Information

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process. #ThriveTogether #WorkAtHome

Scheduled Weekly Hours