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KPMG Senior Specialist, Quality Control in Tampa, Florida

Business Title: Senior Specialist, Quality Control

Requisition Number: 57016 - 26

Function: Advisory

Area of Interest:

State: FL

City: Tampa

Description:

Historically, the travel requirement for this position has ranged from 80-100%. The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities, and guidance from a number of infectious disease experts. For now, all KPMG business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. At some point in the future and with the safety of people as the critical factor, the travel requirement will likely increase, possibly to previous levels, but KPMG is committed to balancing client requirements with new delivery capabilities.

The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Senior Specialist to join our KPMG Spectrum practice.

Responsibilities:

  • Build and run quality framework for managed services covering quality assurance cross service lines along with onshore and delivery teams

  • Facilitate establishing/implementing quality frameworks on new engagements in collaboration with delivery teams and onshore stakeholders to ensure that initial pilots and deliverables are delivered with highest quality; troubleshoot, as necessary, in order to achieve desired levels of service quality

  • Building core knowledge in team during set up and shaping activities as well as exiting projects, working closely with delivery teams and transition manager, maintaining an external focus and strong network within the industry to identify latest trends in QA in order to evaluate & implement latest trends, as applicable, in partnership with delivery teams

  • Identify gaps in quality or improvement opportunities, design and implement interventions in collaboration with delivery teams, onshore teams and managed services management in order to improve quality levels across projects

  • Initiate and promote improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximize productivity gains

  • Provide support to delivery teams for questions relating to quality, including the maintenance of service levels by overall engagement, ensuring a high level of customer service at all time and reporting of issues of concern to operations support, senior leadership and where appropriate, to the client

Qualifications:

  • Minimum five years of recent experience in an operational environment and possess strong understanding and proven track record in Quality and Training Functions

  • Bachelor's degree in Quality Control and/or Assurance related discipline or equivalent work experience

  • Awareness of the Regulatory & Compliance guidelines and other relevant legislation, procedures and processes

  • Strong analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business

  • Strong presentation skills and ability to engage senior stakeholders and strong focus on results-led management and situational leadership skills

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

  • Ability to travel as necessary

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

GL: 5

GF: 15292

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