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Citigroup Process Control Lead Analyst - Business & Travel Shared Services (BTSS) - VP/C13 in Tampa, Florida

The Process Control Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.


  • Control Environment: Provides sound guidance to the BTSS product, region, and country teams to ensure that the organization has appropriate policies and practices to enable employees in supported business units to identify risks and evaluate exposures of control deficiencies, analyze and determine root cause, and ensure management has effective and timely remediation plans.

  • Manager Control Assessment governance : Manage the BTSS MCA, including the governance of timely completion of Monitoring Results, Process reviews to ensure the Significant Risks and Key Controls are included, designed adequately and operating effectively.

  • Audit Management : Manages engagements with internal and external audit parties for BTSS supported processes

  • Process Reviews and Issues Management : Conducts reviews to understand the end-to-end process, evaluate key control and identify deficiencies and improvement opportunities, analyze root cause, and ensure management has effective and timely remediation plans. Manage Corrective Action Plan tracking and reporting for supported processes. Manages and reports control issues with transparency.

  • Support other control programs: Contributes to other risk and control initiatives including but not limited to Governance Risk and Compliance (GRC), business monitoring, Business Continuity, Third Party Management, and reporting of risk metrics and best practices.

  • Communicate to staff & management on initiatives, timelines, and status including heat maps, dashboards, Senior Management packages, etc.

  • Build and maintain knowledge in effective business process internal controls, including internal control framework, and develop educational, training, and awareness materials for consumption by BTSS employees.

  • Provide support to Risk & Control Management in implementation of Citi-wide initiatives and projects, including key corporate policies and procedures.

  • Use communication and diplomacy to guide and influence others, in particular colleagues in other areas.



  • The ideal candidate will have highly analytical, management and communication skills.

  • 6+ years of experience in risk advisory, operational risk, compliance, internal control, and/or project management related functions within financial services or shared services industry

  • Experience with applying principles, methods and techniques in the design and operation of process controls and their system components

  • Comprehensive knowledge of compliance policies and processes and proficiency in risk and control related practices

  • Capable of providing leadership in optimization and efficiencies in control practices for the business as well as the resolution of cross business issues

  • Well versed in developing new ideas and improving current processes and proactively engages business and functional managers to mitigate risks

  • Exposure to regulatory and control models

  • Requires a collegial and service-oriented demeanor, and an ability to challenge existing conventions and make recommendation for improvements

  • Strong Communication and Presentation skills – comfortable in presenting to BTSS Senior Leadership

  • Able to identify trends and themes from high volume information sources and synthesize reports for easy consumption of senior business managers

  • Skilled at building partnerships across functions and regions; collaborates well with others with experience working in cross-cultural global teams

  • Project management experience is a plus

  • Risk certification is a plus

  • Audit certification is a plus


  • Ability to lead through influence and adapt in a changing environment

  • Thinks strategically and articulates concepts clearly. Sound critical thinking and analytical skills

  • Interpersonal skills with a demonstrated ability to achieve results and ability to act with sense of urgency

  • Effective communication (written and verbal) and be able to present information to various levels of management

  • Ability to identify and articulate root cause

  • Ability to work independently as well as part of a team. Self-motivated and positive attitude

  • Solid time management skills and proven ability to meet deadlines

  • Ability to deliver on multiple priorities

  • Proficiency in Microsoft Office suite of products


  • Bachelors in Business Administration, Finance or Accounting, or equivalent experience.

Job Family Group:


Job Family:

Process Control

Time Type:

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.