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Gallagher Operations Supervisor in Tampa, Florida

Pronto Insurance is one of the fastest growing general agencies in South Texas and is now a member of Gallagher, a world wide expert in risk management solutions. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 200 captive locations in Texas and recent expansion into California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.


We are looking for a highly motivated and energetic team player capable of supervising the employees and processes within the following units:

  • Mail Processing

  • Claim Support

  • Operations of the Business

  • Business Finances


Following is a summary of the essential functions of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Manage the operational systems, processes, and policies in support of the organization’s mission -- specifically, support better management reporting, information flow and management, business process and organizational planning

  • Manage and increase the effectiveness and efficiency of Support Services (Claims, Operations & Finance), through improvements to each function as well as coordination and communication between support and business functions

  • Play a significant role in long-term planning, including an initiative geared toward operational excellence

  • Coordinate financial management systems and internal expenses and coordination among vendors

  • Disburse and manage invoices for company expenses and forwarding to the Finance Department

  • Organize fiscal documents.

  • Meet regularly with director, managers, and supervisors about operations and management duties

  • Supervise and coach operations and claims support employees on a daily basis

  • Review of financial banking inquiries, fraud alerts and exceptions for both internal expenses and claims banking systems

  • Conduct review of banking information provided by company carriers


  • Bachelor's degree and 7 years related experience required.

U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered

  • Must be 18 years of age or older

  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation

  • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization

  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Risk Placement Services believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Risk Placement Services will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job: Regional and Branch Operations

Organization: RPS Pronto

Title: Operations Supervisor

Location: Florida-Tampa

Requisition ID: 64356