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Bristol Myers Squibb Manager, IT Quality Management, Problem Management in Tampa, Florida

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.

Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

Bristol Myers Squibb is a global biopharmaceutical company committed to transforming patients’ lives through science. At the core of that mission are the talented individuals who contribute their “unique” skillsets to help us drive innovation and deliver truly life-changing drugs for our patients. As we continue to pursue that mission, we’re looking for talented professionals like you to join our team. What unique gene will you bring?

The Manager, Problem is the Process Owner of Problem Investigations and CAPA action planning for Information Technology. The incumbent will also manage 3 to 4 employees and contractors as well as manage the most critical problems within IT.

  • Accountable for the end to end Problem Management process including people, process and technology.

  • Leads to identify and implement process improvements.

  • Manages problem managers including setting objectives, assigning investigations, and setting development goals and coaching.

  • Accountable for the Investigation / CAPA service enabled by IT for other business groups leveraging the service.

  • Monitors investigations, action plans across IT, including those managed by Service Providers within Problem.

  • Manages the most critical investigations within Information Technology

  • Provides deep expertise to investigation teams of quality management framework, controls, policies and procedures

  • Ability to translate investigations and CAPA plans to cross-divisional stakeholders at various levels

  • Ensures technology releases maintain process continuity


  • Bachelor in Information Technology, Engineering, or Science. Masters preferred.

  • 7+ years’ experience to include IT Service Management (especially Problem Management), IT Quality, and / or Deviation Management

  • Experience leveraging ServiceNow

  • Experience managing and developing employees

  • ITIL Foundations, Expert Preferred

Ideal Candidates Would Also Have:

  • Demonstrated ability to manage staff including workload and career development.

  • Demonstrated ability to plan and organize effectively across multiple projects and tasks.

  • Demonstrated ability to influence, collaborate, and communicate directly at various organizational levels.

  • Strong oral and written communication skills including the ability to write superior documentation and deliver clear and articulate presentations.

  • Prefer Pharma and/or biotech experience in a Quality Assurance or Investigator role managing IT Investigations with a GxP impact.

  • Demonstrated ability to ask probing questions, identify risk and assess situations quickly.

  • Works independently, with guidance in only the most complex situations

  • Demonstrated strong analytical skills, process knowledge and lateral thinking.

  • Demonstrated ability to prioritize issues utilizing a risk based approach

Other qualifications:

  • US military experience will be considered towards industry experience requirements

Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.

Bristol-Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.