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JPMorgan Chase JPMorgan Payments - Client Service Account Manager - Team Lead - Vice President in Tampa, Florida

As a Client Service Team Lead, you will report to a Client Service Industry Lead. You will be responsible for the overall success of Client Service Account Managers who have direct responsibility for servicing a portfolio of large corporate or financial institution clients. Your role as Client Service Team Lead will include responsibility for: Human Resource functions (including performance management, career planning, development, training and performance issues), Operational Controls, Compliance Adherence and Staff Readiness Communication for your industry. You will ensure the Client Service Account Managers are providing the highest level of servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.

Additional responsibilities will include:

  • Oversight of a specific portfolio of clients. Align client needs to bank solutions. Provides value-added bank, product, and industry insight to clients

  • Acts as the point of escalation and resolution for service issues liaises with bank partners to manage complex issues, sensitive closings and structuring relationship alignment events

  • Coaches team and monitors service delivery performance to ensure client satisfaction.

  • Performs portfolio analysis to identify issues/trends/opportunities and performs root cause analysis to ensure problems are resolved in a manner that prevents reoccurrence

  • Provide strategic direction, leading, motivating, encouraging and coaching for optimum performance. Builds a winning culture that aligns with business objectives

  • Measure adherence to Policies and Procedures to ensure compliance with controls.

  • Drive strategic objectives to ensure best practices are defined and consistently implemented.

  • Identifies training opportunities to enrich personal and career development.

  • Business partner engagement

  • Providing an inclusive, collaborative and productive environment for all Client Service Account Managers

  • Performing other special duties or assignments as requested or required

Experience:

  • Minimum of 7+ years of relevant industry and/or functional and/or management experience

  • College degree or additional years experience required

  • In depth knowledge of Core and Complex Treasury products

  • Knowledgeable of global product suites

  • People management experience

  • Strong leader with ability to assess the big picture in complex situations

  • Proven ability to successfully manage conflict

  • Creative thinker and problem solver

  • Excellent communication, presentation, negotiation and consultative skills

  • Ability to lead complex issues, engage appropriate business and external partners and influence at all levels

  • Ability to adapt to changing priorities

  • Project Management skills preferred

  • Sensitive to operational and regulatory risk and compliance implications

  • Excellent interpersonal skills coupled with an ability to use sound judgment to prioritize and act with sense of urgency when required

  • Ability to work under pressure, prioritize appropriately, meet tight deadlines and juggle multiple demands simultaneously

  • A self-starter who does not require close supervision

  • Willingness to travel

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans

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