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PwC Global Tech - ServiceNow PPM Service Manager in Tampa, Florida

Specialty/Competency: IFS – Information Technology (IT)

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 20%

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Vendor Relations team manages multiple vendors with onshore and offshore resources that provide information technology operational services to PwC. You’ll assist the team by handling all day to day communication, drafting engagement documents, and maintaining operational quality from vendors.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.

  • Deal effectively with ambiguous and unstructured problems and situations.

  • Initiate open and candid coaching conversations at all levels.

  • Move easily between big picture thinking and managing relevant detail.

  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.

  • Contribute technical knowledge in area of specialism.

  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.

  • Navigate the complexities of cross-border and/or diverse teams and engagements.

  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.

  • Uphold the firm's code of ethics and business conduct.

This role will be part of a team of ServiceNow subject matter experts focused on ensuring platform products are at a baseline capability for a PwC Network firm’s minimum viable product adoption. This role will also support efforts to mature platform products through crawl – walk – run – fly maturity models and will be a key contributor to service communication channel coordination.

Job Requirements and Preferences :

Basic Qualifications :

Covid-19 Vaccination – At this time, proof of COVID-19 vaccination is a basic qualification for this role. You will be required to confirm that you are fully vaccinated with vaccines approved by the U.S. Food and Drug Administration (“FDA”) or the World Health Organization (“WHO”).

Minimum Degree Required :

High School Diploma

Minimum Years of Experience :

6 year(s)

Preferred Qualifications :

Degree Preferred :

Bachelor Degree

Preferred Fields of Study :

Information Technology, Computer and Information Science, Computer Engineering

Certification(s) Preferred :

ServiceNow CAS, ServiceNow CIS, ITIL Foundations v3 or higher certification, Project Portfolio Management Fundamentals, ServiceNow Platform Implementation, Service Portal Fundamentals / Advanced.

Preferred Knowledge/Skills :

Demonstrates intimate abilities and/or a proven record of success as a team leader:

  • Coordinating and/or playing a key role in ServiceNow product support, implementation, or process ownership;

  • Possessing experience with business change and community champion programs involving the ServiceNow platform;

  • Maintaining knowledge of product enhancements, vendor road maps, and product user community discussions;

  • Supporting stakeholders and customers through product releases and platform upgrades;

  • Performing data analysis to build actions plans toward ServiceNow product adoption aligned to PwC Technology strategy;

  • Maintaining and improving stakeholder communication channels (Sharepoint, distribution groups, etc)

  • Coordinating and collaborating with a diverse global team to achieve outcomes;

  • Understanding technology process area accepted industry leading practices and ServiceNow product management industry leading practices;

  • Coordinating or supporting product updates and changes to the platform;

  • Aligning with product support including knowledge sharing and maturation of product support model;

  • Assessing platform upgrades for new features and enhancements;

  • Participating in product backlog refinement;

  • Supporting the creation and maintenance of product roadmaps;

  • Collaborating with external partners, third party suppliers, and internal teams as needed to properly develop and maintain owned product(s);

  • Communicating and presenting business and technical information cogently to a wide variety of audiences;

  • Managing service financials, service stakeholders, and service roadmaps; and,

  • Managing the demand pipeline for a large ServiceNow platform to deliver value chain to a diverse and dynamic global customer base.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoifsseniormanager .

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

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Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.

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