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Oportun. Inc Assistant District Manager (Bilingual: English/Spanish) in Tampa, Florida

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a financial services company that leverages its digital platform to provide responsible consumer credit to hardworking people. Using A.I.-driven models that are built on 15 years of proprietary customer insights and billions of unique data points, Oportun has extended more than 4 million loans and over $10 billion in affordable credit, providing its customers with alternatives to payday and auto title loans. In recognition of its responsibly designed products which help consumers build their credit history, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

OPORTUN’S IMPACT

Oportun is able to provide affordable and responsible loans to traditionally unserved consumers, and score 100%of its loan applicants. Since its first loan in 2006, Oportun has saved its customers more than $1.8 billion in interest and fees when compared to other options typically available to people with little or no credit history. By reporting repayment performance to the major credit bureaus, the company has also helped more than 890,000 people begin to establish a credit history.

OPORTUN currently seeks an Assistant District Manager (ADM) who will supervise 3 or more of our retail stores within the same territory. You will be responsible for ensuring consistent quality and customer service as well as strict adherence standard operating procedures. Effective supervision of Store Team Leaders (STLs) & Customer Loyalty Representatives (CLRs). Provide ongoing coaching, feedback & follow-up, you will ensure your teams deliver sales results that meet monthly goals. In this role, you will also be responsible for directing community outreach and relationship building. This is a unique opportunity to make a positive and lasting impact in the financial futures of your local community.

AS A VALUABLE MEMBER OF OUR TEAM, YOU’LL RECEIVE:

  • Medical, Dental, Vision, Life insurance

  • Employer-matched 401(k)

  • Competitive pay with sales incentives $$$

  • Flexible schedules

  • Paid Time Off

  • Paid Training

  • Opportunity to positively affect your community

WHAT ARE WE LOOKING FOR?

  • Exceptional leader responsible for hiring and developing high performing customer service teams focused on meeting or exceeding goals

  • Dynamic, servant leader who leads by example and can motivate employees in a fast-paced service environment

  • Manage operational performance and efficiencies, employee coaching, performance reviews, scheduling, timecard approval, completing I9s

  • As required and in partnership with the District Manager administer disciplinary actions

  • Manage customer complaints in an effective manner delivering a world class customer experience

  • Be a role model for Oportun’s Core Values: Service, Care, Innovation, Courage, Excellence, and Empowerment

REQUIREMENTS

  • Must be bilingual (English/Spanish)

  • Must be very outgoing and have high level of emotional intelligence

  • Must love sales and have a valid driver license.

  • Knowledge of Office 360, including Outlook, Excel, Word & PowerPoint.

  • 1+ year of proven retail leadership experience as a team lead or supervisor focused on people management, sales and operations.

  • Experience developing a team including conducting effective performance reviews

  • Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks, (36 hours guaranteed)

Req No.: 2020-9489

External Company Name: Oportun Inc

External Company URL: http://www.oportun.com

Street: 7045 W. Waters Ave

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