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Application Support (Azure/SQL/IIS) - Remote

job details:

• location:Tampa, FL (remote)

• salary:$1 per hour

• date posted:Monday, February 22, 2021

• job type:Contract

• industry:Professional, Scientific, and Technical Services

• reference:822996

job description

Application Support (Azure/SQL/IIS) - Remote

job summary:

This is a fully remote L2 Application Support role.

MUST HAVE: Need SQL, IIS, Azure, and Powershell

• Looking for cloud operations application support Solutions in Azure and web services

• Must have extensive experience within Azure and must know about the services within Intermediate to advanced knowledge in queries PowerShell experience (Intermediate)

• Will be supporting multiple web applications

• Experience with IIS and Azure DevOps

• Prefer: ITIL Certification or ITIL experience Scrum experience / change management experience

• Troubleshooting issues across multiple layers including application servers, databases, network/firewall, or end user;

• Generating reports using custom database queries for use by the business teams;

• Overseeing the rollout of a new version of an application in Stage and Production environments;

• Consolidating common requests or reports into scripts and queries which can be used by other support team members or end users;

• Monitoring server reports and application logs for trending issues that may be symptomatic of larger incidents;

• Communicating with Service Management, DBA, and dev teams to related to new processes and procedures;

• Composing and maintaining application knowledge bases for day-to-day use;

• Configuring servers to host new applications;

• Creating IP addresses, firewall rules, OpenAM, SNOW configuration items and related tasks;

• Monitoring, maintaining, and testing system availability for business continuity; and,

• Providing operational support which includes quality control, access provisioning, patching assistance, deployment assistance, and application support. ITIL Foundation certified a plus

location: Tampa, Florida

job type: Contract

work hours: 8am to 5pm

education: Bachelors

responsibilities:

Minimum Year(s) of Experience: 2

Minimum Degree Required: High School Diploma or GED

Degree Preferred: Bachelor's degree in computer science, information technology or a related discipline

Certs/Training Preferred: ITIL Foundation Certification, Microsoft Certified Professional or other IT related learnings

Position Responsibilities:

• Triage of single user issues to gather data, replicate the experience and document findings for further troubleshooting

• Troubleshoots and provides solutions for technical questions and issues or routes to appropriate escalation group

• Maintains an understanding of the functional aspects of the application(s) from a business and user perspective including: purpose, capabilities, limitations and use within the business

• Performs UAT and QA functions for new software releases as time permits

• Effectively uses all support tools available and demonstrates knowledge of available resources

• Participates in operations calls, reporting current trends/issues to drive continuous improvement of process and user experience

• Updates ticketing system with accurate information in a timely manner to maintain or improve upon SLAs

• Creates and maintains technical documentation that can be used by service desk to resolve user escalations upon first contact or used by end users directly

• Identifies opportunities to shift the resolution of user issues to the closest level of first contact

• Rotation shifts for on-call and weekend support required

• Ability to work flexible hours/schedules during times of increased business activity

• Onboarding of new processes, procedures, related to new applications and services by partnering with project/product leadership to ensure repeatable predictable outcomes for Operations support team members

• Provide time critical updates to I.T., business, and vendor contacts during and after major incident response

Knowledge Preferred:

• Experience handling incidents and service requests in a 24/7 production environment

• Hands on experience with ServiceNow or other ITSM tools

• ITIL service management principles, LEAN or Six Sigma training a plus

• Proficient in Microsoft Office suite and Google suite

• Understanding of local and wide area networks, protocols and simple network troubleshooting in a multitiered, load balanced environment

• Some basic knowledge of Microsoft web, application and database servers (IIS, .NET, MVC, SQL, SSIS, SSRS)

• Experience and confidence working with all levels of management, acting as the liaison and central point of contact for production issues

Skills Preferred:

• Excellent organizational, written and verbal skills with ability to communicate effectively with all levels of firm

• Some background in networking, Azure cloud technologies, active directory administration, system or database administration a plus

• Able to quickly and concisely communicate with senior management on technical issues in non-technical terms and to actively participate in large Incident conference calls with a wide range of personnel and management levels

• Experience with data analytics and reporting technologies such as PowerBI, Tableau, Splunk or Qilkview

Additional Skills:

• MS SQL, IIS, PowerShell, Web Applications, Azure DevOps, Azure Services, Splunk,AppDynamics, PowerBi, familiarity with .net, node,js or java, Windows adminsitration,Docker, Elastic Search, RabbitMQ,API's, SOAP UI, ServiceNow

• strong troubleshooting skills (Web Applications), ability to read / undersatnd exception logs, Change Management, ITIL

qualifications:

• Experience level: Experienced

• Minimum 2 years of experience

• Education: Bachelors

skills:

• Technical Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.