Job Information
Willis Towers Watson APAC Collections Analyst in Taguig, Philippines
The Role
As you will be responsible for our client base, a very high standard of verbal and written English is essential for this role. You will interact with clients as needed and work to continuously improve our collections processes.
Performance Objectives:
Clients
Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss outstanding debt issues
Utilizing a combination of defined processes, case history and judgement, make decisions on next course of action, on a client by client basis
Record accurate records of client communications within Oracle Advanced Collections system
Investigate and resolve occurrences of unallocated cash
Excellence
Achieve a variety of targets, based upon qualitative and quantitative measures
Continually re-prioritize an ever changing workload, ensuring activity is focused towards achieving a variety of targets
Escalate any issues affecting the recovery of monies in a timely manner, either internally through Global Finance Services Management or with the business, as required
Ensure tasks are performed in accordance with Service Level Agreement objectives
Contribute ideas and actions towards the continuous improvement of processes within area of influence
Understand and apply Willis Towers Watson’s Billing processes, policies, procedures and internal control standards
People
Liaise with Client Financial Management Manager and Collections Analysts regularly regarding all aspects of collection activity performance
Interface with other Global Finance Services associates to ensure compliance with cross-team responsibilities
Work effectively within the team dynamics
The Requirements
Experience working in a business to business Collections / Credit Control environment
Experience of working in an environment communicating with English speaking clients
Strong fluency in written and in particular spoken English
Ability to articulate and communicate professionally is essential
Strong customer service skills / ability to communicate professionally through a variety of channels (e.g. telephone, e-mail)
Ability to work well under pressure and meet ever changing deadlines and stretching targets
Adaptable, able to learn new processes, concepts, and skills
Ability to interpret and analyze financial data
Ability to professionally handle and resolve, exceptions and disputes.
Strong knowledge of MS Excel
Willing to work on APAC/Day-shift
Willis Towers Watson is an equal opportunity employer