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PPD Associate Director, Operations (Medical Communications, Clinical/Patient Concierge Services) Remote in Taguig City, Philippines

Summarized Purpose:

Overseesdaytodayoperationsofoneormoreprojectsanddirects,mentorsand supportsoperations managersandothermembersoftheirprojectteams.EnsuresthatservicesareprovidedinaccordancewithclientandPPDMedicalCommunications'policiesandproceduresandcontractualagreements. Serves as primaryliaisonwiththeclientandensuresprojectreportsummaries,budget,auditresults,staffing decisionsandothercriticalissuesaremanagedappropriately.

Essential Functions: * Ensures effective operation for items such as scope of work, contractual issues,* *changesinstaffinglevels,andbudgetnegotiationbyservingastheprimary pointofclientcontact;effectivetroubleshootingfordatabaseissues,phone routingorotheritemsastheyeffectotherdepartmentsatPPD,vendors,or other departmentsattheclient;maintainingprojectknowledge;coordinating andimplementingnewprojectoperations,andmonitoringprojectprocesses (QA,compliance,SOPs,regulatory)thatwillmaximizequalityandclientloyalty. * Liaises with cross functional leaders to drive clinical deliverable * Establishes framework for clinical trial concierge and clinical trial hotline support, and contributes to the development of innovative solutions and program * Oversees effective program management of budget, forecasting and resourcing to maintain profitability * Supports the allocation of staff to projects through global resourcing process and manages

escalations for resourcing needs and assist with contract modifications when needed
  • Participates in development of clinical trial concierge and clinical service hotline budgets and supports contract development and negotiation

  • Effectively captures and presents program data to create value

  • Analyzes existing program data trends to formulate ongoing process optimization recommendations for clients and key stakeholders.

Education and Experience: * Previous experience in health care or pharmaceutical industry that provides the knowledge, skills, and abilities to perform the job (comparable to 10 years). * Proven leadership skills to include 5 years of management responsibility. * Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. MS and MD.

_Knowledge,SkillsandAbilities_: * Clinical trial experience (5 years) including study submission process (IRB process), patient recruitment, site set-up and vendor management

  • Adherence program experience desirable

  • Experience in and passion for technology/digital communication solutions (e.g., telephony, webchat, interactive voice response) is desirable

  • Client facing experience as well as experience giving presentations

  • Ability to successfully prioritize daily tasks and deliverables to deliver within contractual timelines.

  • Strongknowledgeofbudgetingandforecasting

  • Excellentleadershipskills
  • Strongattentiontodetailandorganizationalskills
  • Effectiveverbalandwrittencommunicationskills
  • Excellentproblemsolvingandanalyticalskills
  • Excellenttimemanagementskills
  • BasiccomputerskillsincludingMicrosoftOfficeandmulti-taskingskills
  • Excellentinterpersonalskills
  • Strongdecisionmakingskills
  • Abilityto manage, coachandmentorstaff in different sites and countries
  • Abilitytoworkinateamenvironmentand/orindependentlyasneeded


Directsthroughlowermanagementlevelsand/ orhighlyskilledspecialistemployeeswhoexercise significantlatitudeandindependentjudgment.Oftenheadsoneormoredepartmentsora largecentralizedstafffunction.Insomeinstancesmayberesponsibleforafunctionalarea(asdeterminedbyexecutivemanagement)andnothavesubordinatesupervisorsor employees. Maymanageemployeesacrossmultipleregions.

/PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:/

  • Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
  • Able to work upright and stationary for typical working hours.
  • Ability to use and learn standard office equipment and technology with proficiency.
  • Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
  • May require travel. (Recruiter will provide more details.)

Job: *Medical Communications

Organization: *PH BU

Title: Associate Director, Operations (Medical Communications, Clinical/Patient Concierge Services) Remote

Location: PH-PH-Taguig City-Taguig City PH 5th Avenue

Requisition ID: 192934

PPD is an affirmative action employer that values diversity as a strength fosters and environment of mutual respect. PPD provides equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or other status within any other protected group