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J&J Family of Companies GS Finance Compliance Supervisor in Suzhou, China


Job Title: Compliance Supervisor

Job Level: Supervisor, Service Support

Organization: Johnson & Johnson, Global Business Services (GBS)–Asia Pacific (Suzhou)

Work Location: Suzhou,

Work Pattern: 8 hours/day, 5 days/week

Travel Requirements: Minimal travel to Shanghai


The Compliance Supervisor is responsible for driving compliance and control activities; and leading and measuring the performance of the Compliance team.


Reports directly to: Compliance Senior Lead – China

Direct reports from: None



  • Coordinates and supervises follow-up process and ensure accurate and timely resolution of agreed actions e.g. monitoring of corrective action plans and remediation plans.

  • Coordinates the implementation of the SOX requirements set by Corporate Internal Audit, e.g. SOX 404 Key Dates

  • Monitors and improves business process compliance according to worldwide procedures (WWP), Internal Control Handbook (ICH), SOX Guidelines and Company policies and procedures set by Corporate.

  • Seeks alignment with Regional and Global Compliance to ensure having aligned compliance and business processes in place.

  • Ensures business process documentation and SOPs (standard operation procedures) are up-to-date and compliant.

  • Drives communications for any change/updates in compliance and control environment between GS-Asia Pacific (Suzhou) and local finance.

  • Identifies compliance risks at the Center as well as opportunities to improve and achieve sustainable compliance in finance operations and reporting.

  • Works with relevant stakeholders to resolve and prioritize issues / initiatives related to compliance.

  • Works with Management Team to improve their understanding of compliance framework and operational compliance set by the Regional and Global Compliance.

  • Coordinates and supports the requirements of Regional and Global Compliance as well as Corporate Internal Audits (CIA). Coordinates Continuous Control Reviews conducted by CIA on a quarterly basis.

  • Establishes the capacity to report, as required, directly to the ATR & ITC Leads and dotted line to the Regional Compliance Manager/Head on matters of corporate importance.


  • Develops the annual compliance plan for the Center and ensure that activities are carried out by staffs and relevant parties.

  • Develops effective and value-added tracking systems for compliance monitoring and compliance metrics or scorecard to assist the development of best practice initiatives.

  • Coordinates compliance program awareness and communication e.g. compliance training of staff and management.

  • Proactively plans and organizes, on an on-going basis, consistent and accurate compliance work from which robust internal control and compliance environment is achieved.

  • Proactively organizes and plans time to ensure formal meetings with key customers and stakeholders are held regularly.

  • Flexibly manages time to meet changing priorities and deadlines while ensuring the core tasks are still performed.


  • Demonstrates consistently correct decision making when judging the level of criticality of compliance issues, the mitigating actions required and the management level to which it must be elevated.

  • Applies professional judgement to understand the different compliance approaches by work functions e.g. Invoice to Cash (I2C) and Account to Report (A2R).

  • Identifies, diagnoses, and resolves essential compliance issues to deliver the required service level agreement (SLA) with the local affiliate.

  • Interprets and applies the financial guidelines for the Center e.g. WWPs and ICH. Seeks clarification from the Regional Compliance if it requires further interpretation.


  • Effectively manages internal and external relations using tact, persuasion and teamwork, exchanging routine and non routine information clearly so that the recipient can understand and act upon it as required.

  • Possessing a high degree of interpersonal skills and utilises these to build trust and confidence across the Agency.

  • Possessing a high degree of self-confidence to withstand criticism of the compliance process as it identifies areas where poor practice has been the previous norm.



  • At least University degree in finance related field or equivalent with professional certification (e.g. CPA)

  • At least 5-7 years experience in service support function with comprehensive understanding of compliance and control, as well as service performance concepts, processes and procedures

  • At least 3 years in a management and/or supervisory role

  • Experience in shared services center of a multinational corporation desirable

  • Able to read, write and speak English fluently


Corporate values

  • Demonstrate traits and behaviors in line with J&J Credo

Professional competencies

  • Proficient leadership skills supported by supervisory / management experience

  • Accountable for unit’s performance, and able to consistently delivers business results that meet or exceed multiple expectations

  • Demonstrates understanding of J&J and the local operating company’s strategy, business model and issues; and its relation to own goals and own team’s goals*

  • Able to lead development of strategies and business plans that drive value where required, and anticipates adjustment of goals with changing circumstances

  • Provides steady leadership and effective management to periods of change and uncertainty

  • Solid track record of evaluating the risks of alternative options for problem solving and issue/risk mitigation

  • Able to make confident decisions in the face of uncertainty or incomplete knowledge

  • Demonstrate strong creative ability, and challenges conventional ideas and processes to seek more valuable and improved methods

  • Facilitate continuous improvement and creativity by applying best practices, fostering the right environment and team mindset, and designing programs and other tools

  • Strong team management skills – able to plan, organize, motivate, provide direction for multiple teams or complex tasks

  • Demonstrate ability to maintain and broaden a wide network of long term relationships/ alliances within and across the organization

  • Excellent communications and interpersonal skills – able to delivers effective communications to a wide range of audiences, including executives at a higher level and/or large groups of people

  • Highly effective in motivating or mobilizing people into action

Functional Competencies

  • Demonstrates significant GAAP knowledge and extensive experience with no supervision necessary

  • Sought out by others for guidance and direction on finance / accounting concepts

  • Able to monitor and administer policy implementation and manages associated organizational risks

  • Able to consult and negotiate with key stakeholders to achieve buy-in and ownership to new or revised policies

  • Familiar with General Accounting / Accounts Receivable /Accounts Payable concepts, methods, terminology and appropriate application to new or ambiguous situations with little supervision

  • Able to track, monitor, and communicate relevant KPIs /problems / issues and suggest alternative approaches or recommendations

  • Familiar with financial statements and external reporting end-to-end process with little supervision

  • Recognizes basic terminology/concepts associated with planning, management & cost accounting, fixed assets

  • Extensive experience with data control processes and deep knowledge of business systems and supporting interface architectures

  • Able to manage external audit efforts; and effectively interacts with external auditors on complex audit requests and issues, representing GS-Asia Pacific interests

  • Able to deliver final reports to management and executive audiences and propose improvements with no supervision necessary

  • Strong customer service skills, and able to address customer issues with little supervision

  • Able to identify opportunities to exceed the expectations of the customer and guides others on conflict management tactics and principles

  • Extensive experience with compliance and regulation, no supervision necessary

  • Understands the impact/benefit of compliance and regulation upon processes owned by various groups upon the organization

  • Able to interview candidates when required (for functional expertise)

  • Aware of the training requirements, competency model, performance management approach, and other HR systems and administration required in own role*

  • Understands generic business model of GS-Asia Pacific procedures, processes and information requirement

  • Familiar with company administrative policies and procedures

  • Demonstrates good work documentation, filing and archiving

  • Able to develop quality documentation and output


The Compliance Supervisor and will participate actively in project activities as required. It is probably required for extended work hours particularly to support transition activities of the GS-Asia Pacific (Suzhou). At the point of operation go-live, the Compliance Supervisor will fully transition from the project to the operational role in GS-Asia Pacific (Suzhou).

The above is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).

Primary Location



Johnson & Johnson Medical Suzhou Ltd. (7054)

Job Function


Requisition ID