AbilTo Engagement Specialist in Sunrise, Florida
AbleTo is the leading provider of high quality, technology-enabled behavioral health care. AbleTo believes that everyone deserves access to high quality care, and offers a suite of technology-enabled services to empower people to lead better lives through better mental health. A proprietary platform connects individuals with AbleTo highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches, and digital support programs. Clinical best practices are leveraged across all services to ensure individuals are getting the care they need. Our outcomes-focused care is proven to improve depression and anxiety by over 50% on average, as demonstrated in several peer-reviewed studies. For patients with high cost medical conditions, our clinically-tailored treatment is proven to reduce medical costs with care that empowers the patient to address their health needs. AbleTo partners with payers to make high-quality care accessible, affordable and convenient for millions of people to get the treatment they need.
Our next hiring class will be 6/29! Please apply online!
AbleTo Engagement Specialists have a critical role in informing members of health plans of the AbleTo Behavioral Health Program, and assisting them in signing up for our high quality and effective care. The Specialist’s call and conversation with members can be the catalyst that encourages members to seek care with AbleTo to get better and stay better.
Proactive engagement of health plan members in a discussion about AbleTo program benefits, and how the program can help them
Schedule Initial Consultations for members that result in a quality and meaningful behavioral healthcare experience
Utilize phone, scheduling, and CRM tools to manage call results data and Initial Consultation scheduling, ensuring the highest quality customer service in every interaction
Leverage established conversation guides to engage, connect, and educate health plan members
Apply best practices in responding to health plan member questions or objections, and ensure high quality follow-up in responding to member inbound calls & voicemails.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
1-2 years work experience in an call center/customer service or direct sales position
Healthcare industry preferred
Bi-lingual a plus! (English/Spanish)
- Excellent verbal communication skills – ability to clearly articulate complex information
to varied constituencies
Empathetic and sincere, superior rapport building skills
Excellent people skills
Adept at learning and using computer systems – familiarity with CRM, Gmail, and autodialer tools
Proficiency with managing phone conversation and navigating computer tools simultaneously and seamlessly
Self-motivated team player with multitasking abilities
Proven sales results and selling skills
Superior customer service delivery skills
Demonstrated work ethic
Focused, driven to achieve
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AbleTo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. AbleTo is an E-Verify company.
Upon the acceptance of an offer to enter into this agreement, AbleTo requires the satisfactory completion of reference and background checks and successful completion of drug testing in accordance with local, state and federal laws.
External Company Name: AbleTo, Inc.
External Company URL: www.abilto.com
Post End Date: 07/31/2020