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QBE AMERICAS INC - SUN PRAIRIE Field Claims Manager Crop in SUN PRAIRIE, Wisconsin

JOB REQUIREMENTS: Ensure efficient claims operations by coordinating the distribution of losses, providing technical knowledge and assistance and managing a team of field personnel and adjusters. Primary Responsibilities * Oversee the management and auditing of all claims within assigned area of responsibility throughout the process from notice of loss to payment * Communicate with agents, claimants, field staff and other key stakeholders around claim status, disputed claims, product documents, escalated questions and problems and general information requests * Manage a field claims team by setting expectations and goals, leading training to develop technical claims skills and communicating with adjusters * Review field claims of $100,000; effectively resolve escalated claims issues * Ensure all claims files are ready to be keyed in the office * Maintain loss reserves in adherence with company guidelines * Assist claims administrator with claim assignments as necessary * Audit adjuster expense vouchers by performing random field audits and tracking individual adjuster activity * Develop, present and follow through with adjuster training and presentations; assist in the development of field training presentations * Collaborate with the Underwriting department to facilitate policy corrections to ensure alignment with company guidelines * Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility Required Education Associate's Degree or equivalent combination of education and work experience Required Experience 4 years relevant experience Required Licenses/Certifications Crop Adjuster Proficiency Program (CAPP) accreditation, Valid Driver's License Preferred Competencies/Skills * Effectively manage one's own time and the time of others * Communicate information in a clear, well-organized and professional manner * Adjust plans, goals and actions to meet changing priorities * Identify information and facts that are necessary and relevant for the purposes of evaluating a claim * Mentor others by providing guidance and encouragement; coach others by providing timely, candid feedback * Collaborate with internal and external customers and key stakeholders * Build constructive and cooperative working relationships * Respond calmly, quickly and decisively to unpredictable or unexpected events and changes Preferred... For full info follow application link. Equal Employment Opportunity The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/B239A42B44D8449A

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