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ASSOCIATED BANK Customer Care Representative SP in STEVENS POINT, Wisconsin

JOB REQUIREMENTS: At Associated Bank, we know the importance of good investments and that is why we invest in good people. Associated's Customer Care Representative role offers you a great start in banking through our Contact Center located in either Green Bay, Stevens Point, or Hales Corners, WI. Here you can start or elevate your career in banking and learn about many areas within the bank related to customer service, compliance, risk and or retail banking. We are committed to your success and offer an extensive training program to get you started on the right path. Our Customer Care Representatives are responsible to: Respond to customer inquires through multiple channels including telephone, e-mail, web chat in a 24 x 7 x 365, award winning Contact Center. Provide extraordinary customer service to Associated Bank customers ensuring first contact resolution. Deepen customer relationships by providing knowledgeable product and support advice. Be a customer advocate while adhering to company policies, procedures and product guidelines. Listen empathetically and respond to difficult customers calmly and with confidence. Meet daily quality and productivity standards to ensure department goals are met. Make a difference to customers by providing them with support and outcomes that benefit them. Minimum Qualifications: 1-2 years customer service, banking, retail, food service, insurance, telemarketing/sales experience High School Diploma or equivalent Successful candidates: Demonstrate a strong work ethic with creative problem-solving and decision-making skills Like to thrive in a fast paced, results-driven environment Are professional with a positive attitude Are agile in a changing environment and be able to adjust one's approach to a situation, constraints or multiple demands. Like to learn and navigate comfortably in an ever-changing technical systems environment. Stay current on frequent policy, product and procedural changes impacting products and customers. Prioritize and accomplish multiple tasks while effectively servicing customers in a timely manner. Associated is about Strong Connections. Clear Direction. Real Opportunities. We offer: Casual dress code Four week training program Competitive wage to start earning $15/hour, plus an 8% shift differential for 2nd shift, 10% for 3rd shift and 10% on weekends Opportunity to grow a career... For full info follow application link. The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates ("Associated") provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F6196BFC786B4059

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