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Arab Community Center for Economic and Social Serv Administrative Support I in Sterling Heights, Michigan

Administrative Support I

Department: Community Health & Research Center

Location: Sterling Heights, MI

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Job Title:-Administrative Support I

Job Status: Part-Time-

Job Summary: Under direct supervision, the Administrative Support I uses basic skills obtained through experience and training to provide clerical support to an assigned functional area.

Essential Duties and Responsibilities:

  • Answer phones, screen incoming calls, gather routine information and direct callers to appropriate destination

  • Take and deliver messages as needed

  • Schedule appointments and admissions for clients and set up client reminders as needed

  • Answer questions and concerns, collect information and documentation, provide information on program requirements and schedule patient/clients

  • Distribute documentation to appropriate destination

  • Provide a welcoming, informative presence at assigned workstation

  • Be cognizant of surroundings and notify a supervisor of suspicious/threatening behavior

  • Account for the safety and security of the building

  • Greet visitors, determine service need and direct to appropriate area/individual

  • Type, copy, file and fax documents as needed

  • Prepare and sort mail

  • Order supplies as needed

  • Maintain agency confidentiality and clients- privacy

  • May be responsible for scheduling and maintaining appointment calendars for sessions, individuals or groups

  • May enter routine data into database software.

  • May prepare client/patient forms and files (hardcopy and/or electronically)

  • May assist in gathering data for regular reporting based on assigned functional area

  • May perform standardized testing according to established guidelines and procedures including performing hemoglobin testing, obtaining weight and measurements and documenting results based on assigned functional area

  • Operate standard office equipment and use required software applications

  • Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

  • Basic concepts, principles and practices of office administration

  • Billing systems, co-pays, deductibles and insurance verifications as well as referrals and prior authorizations based on assigned functional area

  • Basic medical terminology based on assigned functional area

  • OSHA standards and universal precautions based on assigned functional area

Skill in:

  • Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

  • Operating electronic medical record software based on assigned functional area

  • Operating database software based on assigned functional area

  • Operating MI WIC database based on assigned functional area

Ability to:

  • Communicate effectively, both orally and in writing.

  • Organize and prioritize multiple tasks and meet deadlines

  • Provide a high level of customer service to both internal and external contacts

  • Work independently as well as collaboratively within a team environment

  • Maintain confidentiality of agency and client information

Educational/Previous Experience Requirements:

  • Minimum Degree Required:

  • High school diploma or GED equivalent

and

  • At least 6 months previous admin/clerical experience or 1 year preferred or any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

  • Licenses/Certifications Required at Date of Hire:- None

Working Conditions:

Hours:- Normal business hours, some additional hours may be required

Travel Required:- None generally required

Working Environment:- Climate controlled office

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