Resort Group Bell Person in Steamboat Springs, Colorado
You will work with our guest services division in providing exceptional hospitality to our arriving guests and owners. Be the first representative of our company to interact with our guests, and be key in delivering the best vacation experience to them, by being professional, courteous, and helpful in escorting them to their vacation accommodations, and assisting with unloading luggage and ski equipment.
The Bell Staff is responsible for the transportation of luggage and skis to our guests accommodations at check-in, or upon check-out, transferring their luggage to our office. You must have a main focus on safety as well as excellent customer service skills. Coordinating and communicating with the front desk and other drivers is essential for the function and effectiveness of this job, good English skills required for this task.
Come, join a fun crew and take this opportunity to meet and converse with new people each and every day from around the world. You will enjoy competitive pay, professional work environment.
PERKS AND MORE:
On-The Job Training * Flexible Work Schedules * Use of company vehicles * Discount Lodging Benefits * Great Pay! * Rewarding Work Environment * Great Employee Parties!
Minimum age of 25 for livery driver insurability
Drivers license with Excellent Driving Record
Physically able to ascend stairs up & down several times during day while carrying up to 50 lbs.
Excellent Customer Service Skills
Good English speaking skills
Summary: Bell Person Escorts Guest from the Front desk to rental Lodging by performing the following duties in a courteous, helpful and professional manner:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Escort Guest/Owners from the Front Desk by vehicles in a safe manner to individual properties or central check-in area to ski area, downtown, Grocery Store or other local attractions during their stay.
Assists guest with loading / unloading of skis, luggage or other personal items.
Assists disabled / elderly passengers into and out of vehicle.
Explains layout of residence, amenities, functions of TV, and Fireplace.
Operates radio or similar device to communicate with Dispatcher, front desk, shuttles driver, and other Bell person to receive instructions.
Delivers customer service by being Professional, courteous, helpful, and informative.
Strives to continuously maintain basic knowledge of local events, local attractions, dining establishments, and other local areas of interest.
Answers inquiries pertaining to resort services; registration of guests; shopping, dining, entertainment, and general directions around town etc.
Promptly reports any accident to direct supervisor and follows the specified accident procedures.
Cleans and services vehicle with fuel, lubricants, and accessories.
Reports any unsafe conditions of vehicle, tires, or other areas of the workplace.
To perform the job successfully, an individual should demonstrate the following competencies Problem Solving - Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
Interpersonal - Focuses on solving conflict, not blaming.
Oral Communication - Speaks clearly and persuasively in positive or negative situations.
Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.
Organizational Support - Follows policies and procedures; Supports organization's goals and values; Supports affirmative action and respects diversity.
Adaptability - Adapts to changes in the work environment; Manages competing demands.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum 5 years prior driving experience. This experience can be professional driving or gained through personal driving demonstrated by maintaining continuously a valid driver’s license.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of organization.
minimum math skills required.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates and Licenses:
Valid U.S. drivers license with excellent driving record being maintained throughout employment for both insurability and reasonable assurance to safety. Must be 25 and older. Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to work near moving mechanical parts (vehicles), and the employee is occasionally exposed to vibration while driving. The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit, walk, stand, talk and Hear.