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Realogy Holdings Corporation Customer Acquisition Manager - Remote in Stamford, Connecticut

11045BR

Customer Acquisition Manager - Remote

Madison

New Jersey

Job Description

RealSure is a joint venture between Realogy and Home Partners of America, offering a differentiated cash offer product that helps consumers sell and buy their home with confidence.

RealSure is expanding and enhancing its bold products to improve the consumer home selling and buying transaction experience. The integral role of Customer Acquisition Manage will report to the Director of Program Strategy and Client Acquisition of RealSure.

Role Summary:

This role will focus equally on managing the sales team performance and building out the customer conversion strategy to delight customers and win new business for RealSure. The Customer Acquisition Manager will report to the Director of Program Strategy and Client Acquisition.

This position is 100% remote.

Specific Responsibilities:

  • Leads Strategy: Partner with Director to optimize the sales funnel from initial contact to the point when a customer says “yes, sign me up”. Create scripts, track performance, iterate and optimize the process routinely. Work with the partner lead-routing team to create a seamless experience when pairing new customers with agents.

  • Manage Sales Team: Lead a growing team of inside sales employees to drive conversion performance and maximize customer delight. Coach team members, develop training opportunities, role play scenarios, educate sales team on product suite and create a world-class selling team. Sales team members field inquiries from new contacts, proactively engage new contacts to pitch the benefits of RealSure and facilitate enrollment in RealSure products.

  • Dashboards and Reporting . Implement tools to collect and report on data related to sales funnel success. Work cross-functionally with analytics team to know your business at a granular level and use that data to propose improvements to both the service delivery and product itself.

  • Product Enhancements: As a founding team member, act as a thought leader and partner to constantly improve RealSure products, with special focus on the experience for new customers. Routinely check in with new customers to ensure consistent quality in service and gain insights to improve RealSure.

Skills and Qualifications

  • 3+ years Sales management experience (Real Estate knowledge a plus)

  • Ability to defuse escalations and tense customer service issues

  • Strong problem-solving skills and the ability to design, structure, and lead projects

  • Excels at building relationships with internal stakeholders and external partners

  • Must be able to operate well under ambiguity, have a desire to grow, and respond well to feedback

  • Strong knowledge of sales techniques, scripting and coaching

  • Excellent oral and written communication and presentation skills required

  • Experience excelling in a highly matrixed environment with ability to work across multiple business units, a plus

  • Ability to travel up to 10% (once it’s safe to travel)

The RealSure Solution

Now more than ever, people are looking for flexibility and control when going through the home selling and buying process.

Launched in October 2019 and now in rapid expansion, RealSure was created by Realogy, the company behind the world’s most recognized residential real estate brands, and Home Partners of America (HPA), a company committed to making homeownership a reality for more people, to bring a revolutionary new way for consumers to sell and buy homes with confidence.

The RealSure products have been designed to fully solve for dilemmas consumers most often have when selling their home in today’s competitive market including:

  • selling their home for the best price

  • having to wait to look for their next home until their current home sells

  • being a competitive buyer when there is strong homebuyer demand.

Combined with the expert guidance of a real estate agent affiliated with one of Realogy’s well-known brands, which include Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker, Corcoran, ERA®, and Sotheby’s International Realty®, RealSure offers innovative consumer solutions with two differentiated cash offer products:

  • RealSure Sell gives RealSure home sellers the certainty of a 45-day cash offer while they work with a trusted real estate agent to market their home for an even better offer to maximize the value of their current home.

  • RealSure Buy positions RealSure sellers to enhance their ability to purchase and move into a new home they love with ease whether they accept the RealSure Cash Offer or a third-party offer.

This position can be performed anywhere except Colorado.

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Employment Type

Full-time

Company

Realogy Brokerage Group

About Us

Realogy Holdings Corp. (http://www.realogy.com/) (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includes some of the most recognized names in real estate: Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , Sotheby's International Realty® (https://www.sothebysrealty.com/eng) . Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy's affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.

At Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.

You’ll find our commitment to diversity reflected in our achievements:

  • Forbes 2020 Best Employers for Diversity.

  • Recognized on the 2020 Human Rights Campaign Corporate Equality Index .

  • Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.

  • First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.

With diversity, we succeed together. We hope you’ll join us.

EEO Statement

EOE AA M/F/Vet/Disability

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