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American Red Cross Platelet Donation Scheduler St. Paul in St Paul, Minnesota

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: We are hiring an enthusiastic Platelet Donation Scheduler in St. Paul, MN! In this position, you will recruit prospective blood donors from a variety of sources by phoning individuals to make donation appointments, contact active, lapsed and occasional apheresis and/or whole blood donors to increase the frequency of donations and increase the number of donors at fixed sites or mobile unit blood drives to meet the collections goals, positively impact the quality of service to donors and groups, increasing the availability of blood products, coordinate reminder calls, follow-up, logging of data, maintenance of records and special projects to achieve established goals. To learn more about this role, watch this short video: Responsibilities: 1. Contact by telephone current apheresis and/or whole blood donors to recruit for donation. 2. Schedule appointments to ensure maximum number of donors are scheduled each day. 3. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. 4. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals. 5. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates. 6. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability. 7. May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply. 8. Perform other related duties as assigned. Pay - Base hourly rate of $12.75 an hour + shift differential and additional incentives Schedule - full-time, 40 hours a week. Will work 4 days during business week (hours are 11-8p, SHIFT DIFFERENTIAL APPLIES) and will work one weekend Day (hours on Sat are 9a-3p, hour on Sun are 11a-5P, shift differential applies here) Platelet Donor Scheduler – Job Qualifications * High school diploma or equivalent required * Minimum one year of telephone and customer service or telemarketing experience required * Computer experience, excellent customer service and problem-solving skills required * Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required * Physical requirements are those present in normal office environment conditions. Essential Functions/Physical Requirements: The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Extensive use of telephone and moderate use of computer required. Apply now! Joining our team will provide you with the opportunity to make a difference every day. The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit to apply. To view the EEOC Summary of Rights, click here: Summary of Rights