Staples Customer Service Representative - Work from Home (must live in the Minneapolis/St.Paul area) in St. Paul, Minnesota
Description What will I do?
Put the customer first!
Be the first point of contact for customer inquiries.
Professionally handle large amounts of incoming calls.
Assist customers with placing orders and contribute to increased company profitability.
Resolve customer issues to achieve customer satisfaction
Partner with other customer service agents throughout the company.
Continuously identify process improvement opportunities • Keep up to date on product knowledge through company resources
Comply with evaluation guidelines
What else should I know?
This is a work from home position
Must be located within area codes: 651, 763, 952
Thrive in your current role or consider other opportunities across the broader Staples organization.
But wait, there is more!
Friendly, dynamic environment
Paid time off
Recognitions and rewards
Product discounts This sounds great!
How do I know if I am right for the job?
I am open
I am candid
I am proactive
I am confident
I am assertive
I am tech savvy
I enjoy a challenge
I like to problem solve
I am persistent
High School Diploma or GED
1-2 years of customer service experience (No previous call center is experience is required)
Microsoft Office Skills
Knowledge of using search engines (e.g. cutting & pasting, moving through multiple windows and keyboarding skills)
Able to adhere to assigned schedule
Ability to sit for entire shift
Must be able to attend 4 week training class that begins May 4th, 2020.
Shift hours will be Monday-Friday 12:30pm-9pm (English) & 9:30-6 (Spanish)
Must be able to attend onsite training from 9:30am-6pm (100% attendance required) in Arden Hills, MN
Must be able to adhere to work regular work schedule
1+ years of call center experience
1+ years of sales experience
Excellent interpersonal and communication skills
Attention to detail and accuracy
Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits !
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.