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Centene Corporation Workforce Analyst I (Claims) in St. Louis, Missouri


Position Purpose: Assist with maximizing the effectiveness of scheduling, systems, performance metrics, data analysis, reporting and overall operational functions for all lines of business and all locations. Evaluate staffing adjustments and re skilling of agents as necessary to provide adequate coverage.

  • Coordinate scheduling of all offices with supervisory staff

  • Generate reports daily, weekly, monthly, annually and ad hoc. Detail forecasts, plans, schedules and performance, both in advance and in review

  • Identify, evaluate and report issues and differentiate between workflow, technical, external or staffing

  • Work directly with the department head on strategic planning and new business implementation and forecasting

Education/Experience: High school diploma or equivalent. 5+ years of customer service experience. Working knowledge of telephony systems and call center technology and vocabulary. Experience with manpower planning and scheduling. Experience with forecasting and trending. Proficiency with all MS Office applications including Excel. Call center and service level experience preferred. Claims experience preferred as this position will be monitoring claims volume and inventory.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

TITLE: Workforce Analyst I (Claims)

LOCATION: St. Louis, Missouri

REQNUMBER: 1180848

COMPANY: Health Insurance Operations