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Randstad Benefits Administrator in Spring, Texas

Benefits Administrator

job details:

  • location:Spring, TX

  • salary:$16 - $18 per hour

  • date posted:Thursday, March 26, 2020

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:S_856322

  • questions:megan.young@randstadusa.com713-461-4720

job description

Benefits Administrator

The Licensed Benefit Advisor's responsibilities include: selling and enrolling retirees into appropriate Insurance products including but not limited to health, prescription drug, vision and dental plans, and advising Pre-Medicare eligible recipients on their options. This is done primarily through providing Medicare education, conducting needs analysis, and assisting the retirees in selecting an appropriate plan for their needs.

Responsibilities:

? Ability to pass licensing exam and Carrier certifications annually and maintain good standing

? Knowledge of Medicare health, prescription drug plan, vision and dental enrollments. Ability to identify Medicare prospects needs using a need based selling approach, accurately answering questions, addressing any concerns, and recommending appropriate plan

? Enroll retirees compliantly and efficiently into selected Medicare Health Insurance, prescription drug, vision and dental plans by reading scripting verbatim. Provide accurate information to Pre-Medicare retirees regarding the Affordable Care Act (ACA)

? Enrolling retirees will require handling retiree personal baking information including access to HRA funding, banking/financial institution information, and Personal Identifying Information (PII)

? Generate outbound phone calls to pre-set appointments, generate direct to consumer leads, case work and follow-up service calls. Actively listen to identify customer questions and needs, utilize probing questions when necessary

? Meet and/or exceed monthly sales goals and service levels

? Handle inbound service calls by providing accurate and complete information via researching/selling/locating licensed agent

? Actively manage all assigned appointments to ensure all retirees needs are met on a timely basis

? Respond to voicemails within 24 hours, internal chat requests, handle and support customer complaints and/or client escalations

? Deliver a consistently positive customer experience in a highly ethical and professional manner

? Absorb new information and have the flexibility to adapt to new processes rapidly

? Understand and remain compliant with the Centers for Medicare and Medicaid Services (CMS), Medicare Marketing Guidelines and Aon Retiree Health Solutions quality standards

-Extensive time spent on the phone making outbound calls and receiving inbound calls consecutively daily

Working hours: 8:00 AM - 5:00 PM

Skills:

  • Strong written and verbal communication, sales development and rapport building skills

  • Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education

  • Experience using desktop and browser-based software

  • Experience with MS Word, Excel, SharePoint, and Outlook

  • Desire to learn, ability to self-study, drive to succeed

  • Aptitude for understanding details of Medicare insurance and complying with all CMS regulations

  • No contracting restrictions as related to carriers and/or previous employers. Release documents are required if previously sponsored by carriers

  • Ability to successfully complete America's Health Insurance Plan(AHIP)

Education:

High School

Experience:

Entry Level

Qualifications:

? High School degree (or GED) required

? Undergraduate degree or equivalent work experience preferred

If you match this criteria please reach out by email with resume

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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