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Beaumont Health System Customer Svc Representative in Southfield, Michigan

div spanbspanspanPosition Title:/span/span/bspanspan Customer Service Representative /span/span/spanspanbspanspan /span/span/b/spanspanbspanspanGeneral Summary: /span/span/bspanspanThe Customer Service Analyst will be responsible for customer service inbound and outbound calls. Documentation within the Business Services Center with our patients./span/span/spanspanspanspan /span/span/spanspanspanspan /span/span/spanspanbspanspanEssential Duties:/span/span/b /spanspanspanspan /span/span/spanollispanspanspanspanspanEnsure quality and customer service standards are achieved with every contact, every time./span/span/span/span/span/lilispanspanspanspanspanspanspanspanUnderstanding of the revenue cycle and the responsibility and goals of each area and how they impact the revenue cycle./span/span/span/span/span/span/span/span/lilispanspanspanspanspanspanspanspanOutbound calling to patients regarding bills./span/span/span/span/span/span/span/span/lilispanspanspanspanspanspanspanspanCustomer service inbound calls, resolving patient issues./span/span/span/span/span/span/span/span/lilispanspanspanspanspanspanspanspanSetting up payment plans based on set guidelines./span/span/span/span/span/span/span/span/lilispanspanspanspanspanspanspanspanDocuments all necessary elements; reason for call, and action taken in the electronic medical record per patient revenue management policy. /span/span/span/span/span/span/span/span/lilispanspanspanspanspanspanspanspanApply corrections to patient demographics, charges, adjustments and payments or when needed forwards to the appropriate department for correction./span/span/span/span/span/span/span/span/lilispanspanspanspanspanspanspanspanIdentify and provide communication and education on trends identified./span/span/span/span/span/span/span/span/lilispanspanspanspanspanspanspanspanDemonstrates working knowledge of all appropriate billing forms, UB04, 1500 or state specified forms./span/span/span/span/span/span/span/span/lilispanspanspanspanspanspanspanspanWorking knowledge of federal, state, local and intermediary specific billing requirements to ensure appropriate follow-up is completed and/or notifies appropriate person of missing or incomplete requirements./span/span/span/span/span/span/span/span/lilispanspanspanspanspanspanspanspanMaintains knowledge of methods of billing, laws, or hospital rules related to patient revenue including but not limited to TCPA, 501R, and

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