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Genentech Ecosystem/Field Insights Lead - Field Analytics and Operations in South San Francisco, California

Ecosystem/Field Insights Lead - Field Analytics and Operations

South San Francisco

California, United States of America

Job ID: 202005-113304

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The Position

*Multiple positions available

General Position Summary & Purpose

Genentech is a team of highly dedicated, passionate individuals. We are a place where people unite around a single purpose and an ambitious vision. Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs.

Field Analytics & Operations (FAO) plays an advising role in helping Genentech achieve its goals and objectives through partnering with field teams and the functions that support them. FAO plays a critical role in enabling field teams with data, analytics, incentives, and tools teams need to effectively prioritize, plan, and manage their market and customer activities across the customer spectrum and life cycle of the products.

In this role, you will support the Ecosystem Leadership Team by providing deep analytics and insights to make effective subnational market and customer decisions. You may also perform systems, tools, and reporting support as required for effective pull through and execution of subnational market and customer strategies and tactics. You will partner with many functions throughout FAO and the Genentech organization (Squad, Marketing, MA&S, USMA, Finance, Field Strategy and Ops, Legal, Compliance, Pricing and Access, etc.) and lead cross-functional teams to better understand and assess the customer issues that impact ecosystem markets for the Genentech portfolio. You will influence and pull through specific strategies and tactics at the ecosystem and customer level. This role is critical to identifying field opportunities and developing field strategy and tactics, but is not responsible for Genentech field strategy or execution.


  • Serve as primary analytics and insights advisor to Ecosystem Leadership Team(s) and guide and influence their leaders to make data-driven decisions, strategies and tactics

  • Influence Ecosystem Leadership Team(s) to achieve business results by considering local market dynamics and pulling through portfolio priorities while balancing all Squads’ objectives

  • Perform business analytics and analyses, derive key insights, make and present recommendations. Example analyses include:

  • Field force customer alignment and targeting

  • Opportunity analysis

  • Account analysis and planning

  • Ecosystem market landscape / situational analysis

  • Ecosystem revenue variance analysis and business review

  • Portfolio pull through and ecosystem optimization

  • Collaborate with partner groups to deliver ecosystem business insights that are actionable and relevant, while considering a holistic view of the organization and portfolio

  • May support pull through of tools, processes and reporting as required to aid field teams to do their job effectively

  • Demonstrate a strategic, agile and customer-centric mindset to achieving business objectives

  • Contribute to and lead department wide initiatives

  • May contribute insights and perspectives into long-range business plans and other tactical plans

  • May support his/her manager in training and mentoring less experienced individuals

  • Demonstrate commitment to compliance by adhering to the US Pharma Code of Conduct and all relevant Genentech Compliance Policies as well as completeing all training

  • Lead, act and live our Operating Principles in all aspects of work


In hiring new employees, we look for people who are inspired by our mission and who would fit in well with the collaborative, rigorous and entrepreneurial spirit of the company culture. We are seeking an individual with:

  • Minimum BS/BA degree with Science, Engineering, Mathematics/Statistics Business, Healthcare or Healthcare Informatics concentration preferred. MBAor advanced degree desired.

  • Eight or more years' work experience in management consulting, strategy or other analytical work in pharmaceutical, biotechnology, healthcare or other industries

  • Healthcare industry and/or managed care (payer/provider) knowledge

  • Demonstrated track record of leading and influencing cross functional teams and Senior Leaders

  • Experience developing and using Excel-based models as well as other mode ing platforms

  • Experience with analytical tools (e.g., R, SQL, SAS, etc.) and BI / reporting tools (e.g., Qlik)

  • Strong strategic thinking and structured, problem solving skills

  • Strong attention to detail and project management skills

  • Strong communication skills, both written and verbal, and facilitation skills

  • Proven track record of developing strong and trusted relationships

  • Proven track record of meeting or exceeding objectives and goals

  • Business travel may be required


  • Technical and Business Expertise: Has deep healthcare and/or biopharma background and expertise in analytics; Applies knowledge on emerging and evolving trends to improve results

  • Strategic Agility: Prioritizes efforts appropriately to address largest business opportunities; Connects work to broader organizational goals

  • Teamwork and Collaboration: Able to pull large teams of people together around a common goal, Able to work through and influence team to drive outcomes

  • Achieving Results: Is goal-oriented, persistent; driven to achieve objectives, Able to influence data-driven strategy and decision making by Sr. Leaders

  • Communication: Effective verbal and written communicator, Is adept at communicating across multiple levels of Genentech internal organization


I put the patient first, always.

I am tenacious in meeting customer needs.

I act on behalf of the whole company, not just my team.

I am inclusive.

I build a culture of trust.

I grow my capabilities to increase my impact.

I have a bias for action.

I am accountable.

I use time and resources to create the most impact.

I act with integrity.


Who We Are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

The next step is yours. To apply today, click on the "Apply online" button.

Genentech is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status. For more information about equal employment opportunity, visit our Genentech Careers page.

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