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Benchmark Front Desk Agent in South Lake Tahoe, California

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

To assist guests with any needs or questions that arise during check-in and checkout.

Job Description:

  • Welcomes guests, solves minor problems, and ensures guests have a great stay.

  • Enters data into computer, including some minor accounting functions.

  • Registers guests in and out of the conference center. Establishes and secures proper guest credit. Handles any billing questions and inquiries.

  • Solves guest-related problems within scope of authority.

  • Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly.

  • Makes hospitality calls for new arrivals nightly.

  • Performs all accounting duties including posting charges, account settlements, and shift closing.

  • Maintains the front lobby area, ensuring cleanliness at all times.

  • Coordinates guest recreation as needed. Assists Conference Planning staff as needed.

  • Maintains accurate daily event information. Maintains daily posting of event sheet.

  • Maintains supply of informational brochures, flyers, and maps.

  • Maintains current knowledge of events in the area, points of interest, and services in the area.

BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.

BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience.

BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence.