Job Information
RWJBarnabas Health Patient Services Rep (FT) Somerset Urological Associates Somerville, NJ in Somerville, New Jersey
Patient Services Rep (FT) Somerset Urological Associates Somerville, NJReq #:0000055800
Category:Clerical / Administrative Support
Status:Full-Time
Shift:Day
Facility:Physician Enterprise Group
Location:
Somerset Urological Associates,
Somerville, Somerville, NJ 08876
A Patient Service Representative works with practice physicians and support staff to ensure patient friendly and efficient operations. Duties include the preparation of needed information for patient visits and follow-up needs. The Patient Service Representative is also expected to assist in other activities as needed.
Duties and Responsibilities:
Provides administrative support including, but not limited to, the following:
Greets patients when they enter the clinic and gathers their information upon arrival by having them fill out forms and answers routine inquiries
Performs basic clerical functions such as photocopying, scanning, fax, sorts and distributes mail
Represents the clinic in a professional manner in person, in telephone conversations, and in written correspondence
Schedules patients appointments
Enters/verifies/updates Patient Demographics
Collects co-pays from patients at time of appointment check-in
Handles pre-authorizations/certifications as necessary
Assists with correction of information required for claims resolution
Relays information to patients regarding preparation of diagnostic tests and examinations
Maintains forms and office supplies required for front desk activities
Assist with filing and organization of information
Respects and maintains privacy and dignity of patients and assures patient confidentiality at all times
Other related responsibilities:
Prioritize and organize workload
Mail processing
Any other duties as assigned
Education and Experience:
High School Diploma or GED required
Minimum of two years experience in a clerical role required
Ability to work independently
Minimum of one year experience in a medical office setting required
Knowledge, Skills and Abilities:
Strong oral and written communication skills are essential
Attention to accuracy and detail
Demonstrates a clear understanding of the importance of staff satisfaction
Knowledge of medical terminology, preferred
Knowledge and proficiency with Microsoft Word and Outlook is required
Hours*:
*Hours are subject to change as business needs require.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employer
RWJBarnabas Health is an Equal Opportunity Employer