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FedEx Logistics, Inc. Senior Customs Brokerage Specialist in Smiths Creek, Michigan

bCompany:/b FedEx LogisticsbrbJob Title:/b Senior Customs Brokerage SpecialistbrbJob Requisition Number:/b RC343318brbTime Type:/b Full TimebrbJob Type:/b RegularbrbPrimary Job Posting Location:/bbr151 Gaffield DrivebrKimball, Michigan 48074brUnited StatesbrbrbPosting Date:/b 2021-03-19brbJob Posting End Date:/b 2021-04-16brbrTo provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo. May proactively lead and guide team members ensuring successful achievement of operational objectives.brulliProvide impeccable customer service/liliPrepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs/liliAnticipate, identify, and resolve problems which could delay the timely release or movement of freight/liliMaintain relationships with correspondent brokers, TB, and other service providers to ensure that agents exceed the customers' service requirements/liliResolve banking and letter of credit problems/liliAdvise customers on payment terms./liliObtain payment on delinquent accounts and/or complete accounting adjustment forms for review./liliResolve billing issues, coordinate post entry activity on customer's behalf./liliComplete accurate data input or corrections into computer files./liliPerform route cause analysis as directed by the Account Administrator./liliCoordinate post-entry activities on the customer's behalf/liliManage the entry verification process./liliAccess clients systems (external systems) as necessary./liliCorrespond with business partners in various mediums to include written, phone or e-mail./liliProduce operational trend reports/liliKeep business partners apprised of the exception process./liliPre alerts - receive and respond as needed per customer SOP./liliMaintain general knowledge of FedEx products and services/liliInteract with customers, internal staff/departments and management of all levels./liliSupport Account Administrators with account management activities (exception logs, special spreadsheets)./liliPerform entry reconciliation as needed/liliDevelop and maintain a strong relationship with customer's front-line personnel/liliAbility to perform the duties and responsibilities of the Administration and Customs Trade process to support a small office structure./liliAccess clients systems (external systems) as necessary./liliProduce operational trend reports/liliSort and assign department workload if required./liliFacilitate entry processing, as well as pre arrival and post arrival exception resolution./li/ulbrHS Diploma or GED required. 24 months of brokerage or transportation experience and/or customer service experience required.Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner). Excellent communication skills, verbal and written. Organizational Skills. Inter-personal skills. Problem solving Skills. Handle high volume of work. Handle time sensitive work. Ability to work independently with minimum supervision. Able to work on a team. Proficient in HTS classification familiar with the harmonized tariff system. Strong knowledge of U.S. Customs regulations other federal regulations and requirements with respect to specific area of expertise. Pe