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Western Union Specialist, Dealer Support in Singapore, Singapore

Specialist, Dealer Support - Singapore

Are you looking to kick-start your career within financial services? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Specialist, Dealer Support.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

We’ll look to you to assist for our Dealing team to maximize their time to focus on customer contact. You’ll be keying in transactions, responding to customer emails and processing payments, as well as renewing monthly transaction requests. You’ll use your strong communication skills to interact with clients over the phone and through email, ensuring their details are correct and their transactions have been processed correctly.

Here are some skills, attributes, and qualifications you will have:

  • Experience in a process led role within the banking or financial services industries

  • Excellent attention to detail is key for this role.

  • Proficiency in working with Microsoft Office applications, particularly in MS Excel

  • Ability to function in a highly team-based environment

  • Ability to communicate with employees across different levels within the organization

IMPORTANT NOTE: Following the Western Union Business Solutions divestiture announcement on August 4, 2021, recruitment efforts will continue for this position on behalf of Western Union. However, as part of the divestiture agreement, this position will transition to the purchasing company should the transaction conclude. The hiring team will be able to answer any questions you may have.

Join us, and let’s connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws