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Carrier Service Operations Manager in Singapore, Singapore

Date Posted:

2021-04-01-07:00

Country:

Singapore

Location:

28 Teban Gardens Crescent, Singapore

Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings.

We are looking for an experienced, motivated and dynamic Manager of Operations to organize and to support the transformation and growth of the Asia Field Service business. The successful candidate will have responsibility for ensuring that the business is well coordinated and productive by designing and managing policies and procedures, overseeing customer service, and implementing technology solutions. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

The role will be based in South East Asia (SEA) or India and will require 30 to 50% travel within Asia.

Responsibilities:

Liaise with General Manager of the Asia Field Service business to make decisions for operational activities and to set strategic goals

Regularly evaluate business procedures according to organizational objectives to identify operational inefficiencies and develop action plans to drive improvement

Plan and monitor the day-to-day running of the Field Operations, Business Systems, EH&S, Quality and Purchasing organizations to ensure smooth progress

Manage the procurement processes and coordinate material and resources allocation

Provide just-in-time operational support to local field leaders and their respective businesses on an as needed basis

Provide guidance and support to local field and Regional leaders in the selection, training and onboarding of union field resources

Revise and/or design policies that align with overall Asia Service strategy

Oversee the implementation of efficient processes and standards

Oversee the implementation of technology solutions throughout the organization

Play a prominent role in the implementation and adoption of ServiceMax and the new ERP

Coordinate customer service operations and find opportunities to continuously improve the customer delivery model to enhance customer satisfaction

Support the efficient execution of the labor based business (i.e. repair service and preventative maintenance) as well as the expansion of the Rentals business

Report on operational performance and suggest improvements

Implement cadence and rigor on KPIs and metrics aligned with Global Service metrics

Ensure regulatory and other compliance with local and national laws, EH&S and OSHA standards

Manage contracts and relations with regional teams and other stakeholders toward successful implementation and execution of processes

Evaluate risk and lead Quality Assurance efforts

Evaluate expenses and budgeting and field costs to help the organization optimize costs and benefits

Mentor and motivate teams to achieve productivity and engagement

Review financial information and adjust operating and field expenses to promote profitability

Evaluate overall performance by gathering, analyzing and interpreting data and metrics

Support the achievement of revenue and margin growth targets

Qualifications:

6-10 years of Commercial Service Management, and/or Operations Management experience

Experience implementing IT systems and knowledge of data analytics and reporting

Proficiency with MS Office

Experience using SalesForce.com, ServiceMax, SAP, and other business applications

Demonstrated ability to establish creative approaches to problem solve

Demonstrated ability to influence individuals and organizations to implement change

Strong analytical skills in combination with sound business judgment to build and sustain financial performance and integrity

Exceptional communication, interpersonal, negotiation skills and customer focus

Ability to lead motivate effective and efficient teams

Education:

Bachelor's Degree required in Business Management or Engineering

Master’s Degree preferred

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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