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Citigroup Re-engineering Process Manager in Singapore, Singapore

The Re-engineering Process Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

  • Works with team leads to ensure that re-engineering and productivity and service delivery objectives are met or exceeded.

  • Focused support of accelerating the strategy refresh agenda for Asia Consumer Bank by ensuring sharp discipline in expense management across 13 markets in the region. Coordinating with franchise wide teams.

  • Support the leadership in managing the program, by compiling and analyzing progress on the various aspects of the re-engineering program.

  • Compile and analyze the scorecards to ensure 100% accuracy, timeliness and business analysis.

  • Lead and manage the day-to-day needs of the program which involves tracking progress, removing barriers and providing cross functional leadership.

  • Lead and manage the day-to-day activities associated with a specific process improvement/reengineering efforts.

  • Responsible for the tactical execution of medium sized projects, or phases of larger reengineering efforts.

  • Provide timely and regular communication, and overall project reporting within team, business partners, business leadership and reengineering leadership.

  • Partner with product business management to establish project priorities and assist in the successful delivery of their projects as needed.

  • Facilitate large end to end, cross functional, process review sessions to understand current state and build future state.

  • Work with the project teams to assure future state process is solving for business goals and overcoming barriers..

  • Performs other duties and functions as assigned.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

  • 6-10 years process and project management experience.

  • Proficient in Microsoft Office.

  • Finance or data experience is a plus

Education:

  • Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.


Job Family Group:

Business Strategy, Management & Administration


Job Family:

Business Process Re-Engineering


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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