Marriott Bridal Assistant in Singapore, Singapore
Job Number 21099532
Job Category Food and Beverage & Culinary
Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore
Brand St. Regis Hotels & Resorts
Position Type Non-Management
Located Remotely? N
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
Bridal Assistant will be the main on-site wedding client liaison and serve as a personal butler to the Bride and Groom. Communicates with the wedding couple, the wedding coordinators and management involved in the Event. Develops superior guest relationship strategies and communicates regularly with the wedding couple on the day to ensure special dietary needs or any other culinary requirements are catered for to ensure high guest satisfaction and service standards. Mediates challenges, implements correction plans, and handles complaints together with the Banquet Supervisor on the actual day of the wedding. Picks up and delivers laundry/ pressing bases on guest requested time and assist the couple with packing and unpacking. Check in with couple to ensure satisfaction. Set tables according to type of event and service standards. Duties to be more customized towards the couple to ensure they have an exquisite time during wedding functions.
Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.