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Kforce Technical Support Analyst I in Shawnee Mission, Kansas

Kforce has a client that is looking for a Technical Support Analyst I for a client in Kansas City, KS. Summary:This role will encompass responding to inbound customer service calls to provide remote support and problem resolution. The candidate will be responsible for opening service requests through a ticketing system that allows for organizing, tracking and escalating the inquiries. These inquiries range from -how to- questions to more advance issues. The Technical Support Analyst will also assist with customer support projects as well as research projects as needed. This person will report to the Service Manager for Robotics Support. This role will be working Saturday through Tuesday 8PM-6AM.Responsibilities:

  • Troubleshoot, maintain and repair systems, hardware and computer devices

  • Maintain, upgrade and/or replace software systems while providing hardware support

  • Support and maintain user account information (rights, security and systems groups)

  • Understand and maintain knowledge of systems

  • Associate/Bachelor's degree in an engineering or technology related field

  • 2 years of related experience is required

  • Basic Windows OS Knowledge (NT/XP/7/8)

  • Knowledge of desktop and device troubleshooting

  • Familiarity with a ticketing or service desk software application

  • Familiarity with SLA driven resolution times

  • Experience in pharmacy is preferred

  • Problem solving and analytical skills

  • Positive attitude and drive

  • Excellent customer service skills

  • Excellent written and verbal communication

  • Ability to multitask with various priorities while keeping attention to detail

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00