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Amazon Corporate LLC UX Manager, AWS Commerce in Seattle, Washington

The world is building on AWS, from the Fortune 100 to thousands of startups. Highly-skilled knowledge workers from financial analysts to security engineers use AWS every day to keep the digital world turning. Are you curious to learn what they do, and then help make their jobs easier? Do you believe people at work can feel delight while doing their jobs?We're looking for an experienced, conscientious UX Design Manager to own a portfolio of customer experiences, inspire and lead a team of designers, and collaborate with cross-functional leaders to build better experiences for the builders who use AWS. We're helping users to more easily forecast costs, enter payment methods, understand bills, track and allocate spending, strengthen security posture against hackers, protect customers' sensitive data, and more. Along the way, you'll grow designers and help them do the best work of their career, while building trust with cross-functional partners.Key Responsibilities:1. Inspire and lead a team of UX designers to create useful, usable, and desirable products in a team environment* Help designers understand customers' needs through market analysis and user research, ingesting feedback from all available sources (user studies, product manager notes, sales requests, support issues, etc.). Train designers to identify jobs-to-be-done, map them to business requirements, and create user journeys to illustrate opportunities.* Grow the pace and precision of designers' artifact delivery including: user flows, information architecture, visual design and data visualization, and applied machine learning (ML)* Grow designers' contributions to Amazon's Working Backwards process, by developing their ability to write and contribute to narratives (e.g. PR/FAQs) and render early concepts.* Ensure the design team effectively plans, prioritizes, and coordinates projects, communicating realistic timelines and delivering on time. Ensure designs are effective at helping users get their jobs done.2. Collaborate with cross-functional leaders to build better customer experiences for the builders who use AWS* Craft, pitch, and validate long-term design strategies that advocate for customers' needs* Collaborate with senior leaders from Product Management and Engineering to define a cohesive product vision for customers. Present concepts, plans, and progress to executive leaders for review and feedback.* Define and create paths to improve individual services, and measure UX improvements3. Own a portfolio of customer experiences, streamlining customer jobs-to-be-done across multiple services* Identify customer jobs and user flows that cross multiple services and are underserved. Then create artifacts that establish a vision for improvement. Influence leaders across teams to align around those customer needs. Then help each service team to deliver their part, through your team of designers.* Leverage the AWS Design System as a consistent base across services, while also innovating substantially on top with portfolio-specific patterns, illustrations, and visualizations that increase user delight.* Measure customer experience metrics and report improvements, to grow momentum and appetite for making coordinated roadmap investments across multiple services.Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Mentorship & Career GrowthWe care about your c