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The Salvation Army Shelter Monitor in Seattle, Washington

If you are interested in applying for this position, you must apply directly using this link:\_\_JobID=13751POSITION DESCRIPTIONTHE SALVATION ARMY KING COUNTY SHELTERSDEPARTMENT: KING COUNTY SHELTERS POSITION TITLE: SHELTER ATTENDANT/MONITORGENERAL STATEMENT:The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.The Salvation Army is an equal opportunity employer.SCOPE OF POSITION:The “Shelter Monitor/Attendant”, is responsible for completion of various assigned tasks including, but not limited to: scheduling client intakes via telephone referral, conducting client interviews and processing guest intake data, and conducting security rounds. The Shelter Monitor/Attendant works closely with participants of the King County Shelter Program. Whether providing basic needs, services, or de-escalating negative client interactions, the position receives daily supervision from the King County Shelter Program Manager, Supervisor or designated assistant.EDUCATION AND WORK EXPERIENCE:• HS Diploma or GED• Minimum of 6 months experience in public contact / Customer Service• Experience in social service shelter / residential preferred• WA. Driver’s License preferredKNOWLEDGE, SKILLS AND ABILITIES REQUIRED:• An ability to engage with diverse populations in a respectful and culturally responsive manner.• Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.• Detail oriented – attention to detail required• Self-starter• Team player• Strong use of the English language in verbal and written communication• Excellent interpersonal skills• Effective communication and telephone skills• Ability to work in a fast-paced environment and maintain poise under pressure• Customer service mindset• Ability and willingness to keep information confidential• Ability to pass a “Protecting the Mission” background check, as required by Salvation Army Standards.• Ability to successfully complete Salvation Army child safety/vulnerable adult (“Protecting the Mission”) background/reference check procedure• Basic mathematical skills (addition, subtraction, division, and multiplication)• Willingness to abide by the Salvation Army’s drug and alcohol policy.SOFTWARE-RELATED SKILLS:• Knowledge with Microsoft Word and Excel preferred• Microsoft PowerPoint, helpful• Knowledge with the use of email program - Outlook• Working knowledge of integrated database applications and ability to use new software programs with basic training.ESSENTIAL DUTIES AND RESPONSIBILITIES:• Respond to crisis and inquiry telephone calls by providing support, information and referrals to other appropriate social service agencies.• Provide assistance to residents to ensure a safe environment, to include compliance with rules and policies.• Conduct periodic walking inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting, etc.) of hazards, inappropriate behavior, needed repairs or other notable condition.• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary.• Provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.• Conduct client intakes and departure processes, as required by department policy.• Provide orientation, support a