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City of Seattle Police Communications Dispatcher-II in Seattle, Washington

Position Description

The Seattle Police Department is seeking qualified and experienced Lateral Emergency 9-1-1 Communication Dispatchers (Ordinance Title: Police Communication Dispatcher II).

Job Responsibilities

  • Answers emergency and non-emergency calls for service and simultaneously enters this information into the computer using a Computer Aided Dispatch (CAD) System.
  • Calms, negotiates, advises and provides instructions to callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls while providing excellent customer service.
  • Dispatch police units as appropriate via a trunked radio system; anticipate problems and respond to units as necessary.
  • Continually updates information as it is received, enters into computer and updates units as to new information or instructions including follow up and updated status of calls.
  • Experience handling multiple calls at a time and prioritizing them as a 911 Dispatcher. Qualifications

Requires a minimum of two years' police communications dispatching experience (or a combination of education, training and/or experience which provides an equivalent background).

DESIRED QUALIFICATIONS:

  • Associate's Degree, certification or college credits in communications, computer technology, public relations or other related fields.
  • Equivalent of one-year of customer service, call center communications, dispatching or related background.
  • Stable work history that involves communicating with the public in fast-paced surroundings and under difficult conditions.
  • Ability to successfully demonstrate techniques in conflict resolution, mediation and negotiation, working in a high-pressured and structured environment.
  • Exemplary oral and written communication skills, and deal tactfully and courteously with callers.

POSITION REQUIREMENTS:

  • Must work rotating shifts (day, swing, and graveyard), weekends and holidays.
  • Must be available to work mandatory overtime assignments as required.
  • Applicants must pass a Seattle Police Department keyboarding test at 40 words per minute, and a work related multi-media performance test.
  • Candidates must pass a hearing and vision screening by a City approved doctor.
  • Must pass a Seattle Police Department Background Investigation, including a psychological evaluation.
  • The most competitive candidates will be required to pass a 40 WPM typing test in order to be considered for an interview.

LICENSE, CERTIFICATION AND OTHER REQUIREMENTS: Completion of training requirements to handle emergency and non-emergency calls, and proficiency in operating both primary and secondary telephones as assigned. Additional Information

The Seattle Police Department is comprised of approximately 2,100 dedicated law enforcement professionals all committed to creating and fostering a work environment that is collaborative, innovative and leading the way in law enforcement principles and practices. Ours is a culture that encourages top performers to adhere to a standard of excellence in the identification of and resolution to complex challenges. At SPD we acknowledge and honor the fundamental value and dignity of all individuals and pledge ourselves to creating and maintaining an environment that respects diverse traditions, heritages, and experiences.

How to Apply: Apply online at: http://www.seattle.gov/jobs/ (JOB # 2020-00567)

Salary: $33.93 - $39.48 Hourly

Location: West Precinct - 810 Virginia Street, WA

Job Type: Classified Civil Service, Regular, Full-Time

Department: Seattle Police Department - Civil Service

Job Number: 2020-00567

Closing: 6/30/2020 4:00 PM Pacific

Agency: City of Seattle

Address: Seattle Municipal Tower 700 5th Avenue, Suite 5500 Seattle, Washington, 98104

Website: http://www.seattle.gov/jobs

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