CDW LLC Field System Admin SMIT in Seattle, Washington
Next Generation Enterprise Network (NGEN) Service Management, Integration, and Transport (SMIT) is one the largest IT services program for the Navy and U.S. Marine Corps (USMC), supporting approximately 400,000 seats around the world. Under SMIT, the SMIT contractor will provide enterprise services to the Marine Corps Enterprise Network (MCEN), Navy-Marine Corps Internet (NMCI), and OCONUS Navy Enterprise Network (ONE-Net) including transport, datacenter, network operations, service desk, cybersecurity, and managed services. CDW-G will be supporting the SMIT contractor in several of these service areas.Bring your IT career and talents to CDW-G where you can have a greater impact, be inspired by our mission and excited about your job and future. We are an innovative Fortune 200 leader drivingmeaningful technological change for customers in virtually every industry.CDW currently seeks a Field System Administrator to join our NGEN SMIT team. You will work within a fast-paced environment, supporting the overall solution Regionally to ensure our client's services are optimized and reliable.ResponsibilitiesOversight of the remote implementation, configuration, maintenance, troubleshooting and/or repair in an enterprise environmentServe as company liaison with client and vendors on administrative and technical mattersInterpret clients' needs and helps work towards resolution.Lead, implement, and troubleshoot complex and specialized solutionsResponsible for addressing escalated break/fix issuesConsult with leadership to identify inventory stocking levels and reorder points of the spare pool inventoryClearly communicate service offerings and performance expectations to leadershipProvide copies of all relevant information from any Third-Party supplier agreements, when necessaryAdvise customer of changes in hardware or software that is determined to be incompatible, unapproved, or non-standard.Work with vendors, client, and CDW leadership to develop strategyManage to metrics to ensure SLA complianceMaintain vendor relationshipsLead and facilitate the development of common practicesActive DOD Secret ClearanceHigh School Diploma or equivalentIntermediate understanding of the appropriate physical hardwareAbility to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlinesSolid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audienceAbility to understand, remember, and communicate routine, factual informationAbility to compose materials such as detailed reports, work-related manualsPreferred QualificationsTechnical certifications associated to the chosen professional trackITILA+ or Network+MCSA or MCSE certificationsBasic PowerShell scriptingBasic Linux administration (Red Hat Preferred)Basic understanding of certificate management and PKI infrastructureBasic understanding of virtualization (VMware Preferred)Bachelor's degree or equivalent experienceComprehensive knowledge of department's service offeringsExperience with Adobe creative suiteProficient in Microsoft Access and SQLWho we areCDW is a leading technology solutions provider to business, government, education and healthcare organizations in the United States, Canada and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, there is no request too big or too small. A unified team of challenge takers, diverse thinkers and problem solvers, we believe when you enjoy what you do and who you do it with, you do your best work. And that means everyone wins.